Octopus stopped charging for gas.

njkmr

QrizB said:

njkmr said:

I have just had to remind Octopus that I have had no electric charges on my bill since last September.
They said if one half hour reading gets missed this can happen. Plums.
I've now been told I owe £755 ...!

You've continued paying your monthly DD during that period so most of that £755 should be covered by your Octopus account balance?
Or are you a pay-on-receipt-of-bill customer, in which case the £755 will still be in your bank account?

I cancelled my dd when they previously fleeced me for £1500 which I posted on another thread so I was still paying this in lumps and thought finally straight now only to get a request to send meter readings in. So no the money was not there either. Well. Not planned for Octopus anyway. 
Smart meters my a£#£.

Spoonie_Turtle

njkmr said:

QrizB said:

njkmr said:

I have just had to remind Octopus that I have had no electric charges on my bill since last September.
They said if one half hour reading gets missed this can happen. Plums.
I've now been told I owe £755 ...!

You've continued paying your monthly DD during that period so most of that £755 should be covered by your Octopus account balance?
Or are you a pay-on-receipt-of-bill customer, in which case the £755 will still be in your bank account?

I cancelled my dd when they previously fleeced me for £1500 which I posted on another thread so I was still paying this in lumps and thought finally straight now only to get a request to send meter readings in. So no the money was not there either. Well. Not planned for Octopus anyway. 
Smart meters my a£#£.

Respectfully, it's still our responsibility to check our bills to make sure they're accurate.  And didn't you imply the meter is still sending usage information to Octopus?  Then it's nothing to do with the meter but something wrong with the billing system.

Sg28

pete-20-11 said:

If you are on a standard tariff for gas, could just add a reading on the webpage. That’ll probably kick off a bill within a few days

guessing they are not getting gas readings for whatever reason. 

If you are on a smart tariff, ask them to try to pull the meter readings manually. 

Price changes complicate matters too - if the price has changed whilst they’ve not billed you, they’ll estimate how much you used at the old and new rates. So pulling the meter data may be a good idea to get accurate billing. 

They are getting meter readings. I can see my gas usage for the period on the website. 

chrisw

I had the same and emailed them saying they must have the readings as I can see them on the app. They replied saying an engineer would look at it and later replied that it was fixed. It does seem to be fixed, although I now sometimes, but not always, get a bill for the electric on 1st of the month, then a separate gas bill round about 3rd or 4th but I can live with that. 

I'm presuming it takes a couple of days to process the gas readings at their end and the system now allows a couple of days leeway if the reading isn't actually available to them on the 1st for whatever reason.