TSB monthly saver

35har1old

Had a monthly saver matured 04 Feb tried today to open new account but got message saying you don't qualify as you already have one anybody have the same issue

surreysaver

It's TSB. Their IT is a bit carp. Send them a message 

35har1old

surreysaver said:

It's TSB. Their IT is a bit carp. Send them a message 

Have already no reply as of yet

retiredbanker1

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

35har1old

retiredbanker1 said:

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

Yes has changed to a easy saver with interest  added 04 Feb
Have also asked for the easy saver to be closed which can take 3 days

35har1old

35har1old said:

retiredbanker1 said:

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

Yes has changed to a easy saver with interest  added 04 Feb
Have also asked for the easy saver to be closed which can take 3 days

Discovered current account not being visible when asking to manage card so likely causing failure to open monthly saver

PowerSavingMode

35har1old said:

35har1old said:

retiredbanker1 said:

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

Yes has changed to a easy saver with interest  added 04 Feb
Have also asked for the easy saver to be closed which can take 3 days

Discovered current account not being visible when asking to manage card so likely causing failure to open monthly saver

Was that the issue, after all? If so, did you manage to open the TSB monthly saver? 

I am having the exact same issue — now since 1st March 2024 (when the old TSB monthly saver matured), having tried various devices, browsers etc. The email response from TSB was that they didn't have any idea as to why it's not allowing me to open the TSB monthly saver (!). It really is diabolical.

35har1old

DJDools said:

35har1old said:

35har1old said:

retiredbanker1 said:

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

Yes has changed to a easy saver with interest  added 04 Feb
Have also asked for the easy saver to be closed which can take 3 days

Discovered current account not being visible when asking to manage card so likely causing failure to open monthly saver

Was that the issue, after all? If so, did you manage to open the TSB monthly saver? 

I am having the exact same issue — now since 1st March 2024 (when the old TSB monthly saver matured), having tried various devices, browsers etc. The email response from TSB was that they didn't have any idea as to why it's not allowing me to open the TSB monthly saver (!). It really is diabolical.

Yes that was the issue TSB was meant to be sorting it out.Decided not to wait and opened new current account was then able to open Monthly Saver just as well  the issue is not sorted yet and I have actually switch one of the current accounts out

PowerSavingMode

35har1old said:

DJDools said:

35har1old said:

35har1old said:

retiredbanker1 said:

In the App has your Monthly saver account changed to an instant saver and/or has the interest been added to the balance?
If not that is the reason their system will not let you open a new account (yet).

I do not know the lag on time for their systems to show the old account as closed.

Yes has changed to a easy saver with interest  added 04 Feb
Have also asked for the easy saver to be closed which can take 3 days

Discovered current account not being visible when asking to manage card so likely causing failure to open monthly saver

Was that the issue, after all? If so, did you manage to open the TSB monthly saver? 

I am having the exact same issue — now since 1st March 2024 (when the old TSB monthly saver matured), having tried various devices, browsers etc. The email response from TSB was that they didn't have any idea as to why it's not allowing me to open the TSB monthly saver (!). It really is diabolical.

Yes that was the issue TSB was meant to be sorting it out.Decided not to wait and opened new current account was then able to open Monthly Saver just as well  the issue is not sorted yet and I have actually switch one of the current accounts out

I might end up doing the same... 

In any event, I think I've worked out what is going on: for some reason, when I click on the debit card for my current account it says I don't have one (I do). And then it gives options to open a current account (!). So I think when I apply — logged on with a current account — it is not 'seeing' the current account and therefore disqualifying me. Very odd that TSB hasn't flagged this bug up and dealt with it by now. 

dingling68

Thanks to the guys posting about not being able to view their debit cards, as I have that issue too. This would presumably explain why I haven’t been able to open a new monthly saver since mine matured in July 2023 as TSB don’t believe I have an open current account.

PowerSavingMode

dingling68 said:

Thanks to the guys posting about not being able to view their debit cards, as I have that issue too. This would presumably explain why I haven’t been able to open a new monthly saver since mine matured in July 2023 as TSB don’t believe I have an open current account.

You're welcome! Oddly, even though I can't open the new monthly saver since the other one matured, I couldn't also open another (a higher rate at the time than the one I had) monthly saver a few months ago as the TSB system recognised that I had an existing monthly saver (which presumably meant the system also acknowledged I must have had a debit card)!