Octopus £0 exit fee tarrif

jak22

QrizB said:

jak22 said:

This means you cant see the current loyal fix rate (or the variable or normal fix rates without logging out) or quickly switch to them.

They should all be accessible from https://octopus.energy/tariffs/ even if you're logged in.

I agree that it can be useful to bookmark some account-specific pages for ease of access, esp. as Octopus keep changing the account homepage!

Trying that link and comparing - it doesnt seem to show the loyal rate and isnt as simple as the dashboard/accounts/accountnumber/tariff-renewal/#/ page

bristolleedsfan

jak22 said:

Switching from a fixed term with no early exit fee to another should they fall in the future is complicated by the link to the tariff options screen seeming to disappear from the dashboard after you've signed up to a fix.

Only for a relatively short time after change of tariff.

sheffieldeagle

Hi

I was looking at my dad's account dashboard and there's no option to renew. He's currently on the Sept 23 loyalty fix.

Cheers

MikeJXE

sheffieldeagle said:

Hi

I was looking at my dad's account dashboard and there's no option to renew. He's currently on the Sept 23 loyalty fix.

Cheers

I'm on that fix too and there is a £150 exit fee for dual fuel

I knew that when I fixed and as summer is coming up it would make very little difference to me as my usage will be very low,

That was my calculation at the time and I am happy to stick to it until September 

bristolleedsfan

sheffieldeagle said:

Hi

I was looking at my dad's account dashboard and there's no option to renew. He's currently on the Sept 23 loyalty fix.

Cheers

Are you saying change my tariff option is missing on your dads dashboard? ( underneath make a one off payment online (do not use app) dashboard)

jak22

It seems to go missing for some amount of time after taking a fix but should still be found at octopus.energy/dashboard/accounts/accountnumber/tariff-renewal/#/ but the situation is more about taking a Loyalty 12M as now it has no early exit fee - switching from flexible or something else with no fee - knowing that better deals might appear with the April or July cap 

Swipe

MikeJXE said:

sheffieldeagle said:

Hi

I was looking at my dad's account dashboard and there's no option to renew. He's currently on the Sept 23 loyalty fix.

Cheers

I'm on that fix too and there is a £150 exit fee for dual fuel

I knew that when I fixed and as summer is coming up it would make very little difference to me as my usage will be very low,

That was my calculation at the time and I am happy to stick to it until September 

Yep, same here. It's all very well having dirt cheap energy during the summer when I only use 3-4kWh a day.

sheffieldeagle

bristolleedsfan said:

sheffieldeagle said:

Hi

I was looking at my dad's account dashboard and there's no option to renew. He's currently on the Sept 23 loyalty fix.

Cheers

Are you saying change my tariff option is missing on your dads dashboard? ( underneath make a one off payment online (do not use app) dashboard)

Yes and my Eon account does the same every so often. I think it's when they are tinkering with new tariff releases. I've told them it's unfair practise. Whether your on a fix or not the option should remain open.

Cheers

HouseMartin567

I moved to the Octopus Loyal 12m Fix on Saturday with a view to keeping an eye on Flexible come April in case the cap brings the units rates lower than my fix. For me, the Change Tariff option also disappeared at the point of change.

As my confirmation email for Loyal 12m Fix didn’t saying anything about £0 exit fee, I emailed Octopus to confirm so that I had it in writing. At the same time I asked about the Change Tariff area disappearing from the website. As always, Octopus got back to me very quickly to confirm the £0 exit fee and I was also told there is a technical difficulty with the website which is being worked on and the Change Tariff option should return soon. 

jak22

Until it returns it's worth bookmarking the tariff renewal page when taking the fix - currently octopus.energy/dashboard/accounts/accountnumber/tariff-renewal/#/ if already taken - there's every chance better deals will come out within the 12 months. This was an o/p question - is only a supplier switch possible. The EDF dashboard always kept tariff comparison and switching visible - plus it has other things like payment method change.

There are other 'technical difficulties' with the dashboard - like My Energy which apart from not showing gas in kWh/£ seems to reset to trying to show today's data after a cookie clear (impossible so it gives the fiddlesticks message) - odd as history is cloud data.