Lebara Issues

dskphoto

Anyone had any issue with Lebara recently.  My phone was suddenly barred on Tuesday. Managed to get through on webchat and was told there was a chargeback raised so they barred me.  Checked with my bank - no chargeback.  Three days later I am still barred and everytime I go to webchat I am told to wait 24 hours and it will be sorted!

Also the help phone number 5588 takes you through to vodaphone but they can't access the account , so not sure what the point of that it.

dc_scotland

I think 5588 only connects to Lebara if you are calling from a Lebara sim.  From a non Lebara sim the number is  0207 031 0791

dskphoto

If I try to make a call on my phone I get redirected to the vodaphone call centre who can't access my account , so not sure what to do. If they say I have to wait 24 hours again tomorrow I may jump on a train down to their head office !

bikenut26

Lebara London Underground WiFi issue

Since swapping from Smarty to Lebara I’ve been unable to login to Tube WiFi - I known it’s a Vodafone piggyback network & I’ve read several Reddit posts on theoretically how to do this - I’m running an iPhone 16 pro with an eSIM - anyone any ideas because all I get is a login page which I cannot log onto.