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Virgin active car parking penalty

Can I please have an opinion/advice on the following please. 
I received a car parking charge whilst at my gym - virgin active Twickenham. Members need to enter their car registration details upon entry so that you can use the parking facilities there. It’s run by a separate company. 
The manager of the gym mentions that she cannot see my car reg details entered onto her system but I could of sworn that they were entered. She has sent me a screen shot of my membership and proof of entering the gym and I have forwarded this to the company as part of the appeal process. I have a horrible feeling they won’t accept it. My question is if they don’t accept the appeal, where do I stand? 
Thanks in advance. 

Comments

  • Fruitcake
    Fruitcake Posts: 57,993
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    You have not received a penalty.

    Which PPC issued the PCN?

    Why hasn't the gym owner/manager instructed the PPC to cancel the charge instead of requiring you to do so. If it were me, I would be looking for a new gym that doesn't penalise genuine members, and letting the gym owner/manager know why you are cancelling your membership.

    Have you complained to your MP yet?

    Did you reveal the driver's identity in your appeal?

    The sticky Announcement for NEWBIES answers all your questions, and tells you what to do if/when the initial appeal is rejected.
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  • Coupon-mad
    Coupon-mad Posts: 129,388
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    edited 9 February at 1:08PM
    The NEWBIES thread tells you where you stand at every stage.  Please read it first.

    You won't be paying.  Which PPC?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • clare10a
    clare10a Posts: 8
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    Thanks for your response. The company are called total parking solutions. 
    I have been told that this happens a lot by front staff even if a customer enters their reg.
    Virgin active need to be thinking of a better parking procedure….it’s pretty shocking that they appear to be walking away from it. I have raised a complaint with Virgin. 
  • Half_way
    Half_way Posts: 7,013
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    edited 9 February at 10:59AM
    Is this car park the gyms car park, or is the gym on a retail park with other retailers/units?
    is the parking company working for or is on behalf of the gym what do the signs say?
    where exactly is it?
    From the Plain Language Commission:

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  • Coupon-mad
    Coupon-mad Posts: 129,388
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    edited 9 February at 1:14PM
    clare10a said:
    Thanks for your response. The company are called total parking solutions. 

    I have been told that this happens a lot by front staff even if a customer enters their reg.
    Virgin active need to be thinking of a better parking procedure….it’s pretty shocking that they appear to be walking away from it. I have raised a complaint with Virgin. 
    If they reject the appeal that's not a 'horrible' situation; it's fully expected from this rogue industry.  Declining appeals is what they do.

    See the 3rd post of the NEWBIES thread for next stage, if you bother.

    Personally I wouldn't bother.  If Virgin Active won't step in and cancel it, I'd tell TPS to hurry up and take it to court as their system failed (and Virgin have confirmed this is common). As it is a disputed debt, under CSA rules it is not acceptable to farm out to their thug mates to send red demands for an inflated £170. 'Put up or shut up' etc.  
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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