Car finance
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maryc1983
Posts: 1 Newbie
Hi all
Wonder.if anyone can help
So I had car finance with Carlyle finance and I want to enquire with them about the mis sold car finance that was on Martins show last night.
However I haven't got any paperwork and I cannot find any company details or email.address for them online anywhere. Can anyone help please?
Thank you
Wonder.if anyone can help
So I had car finance with Carlyle finance and I want to enquire with them about the mis sold car finance that was on Martins show last night.
However I haven't got any paperwork and I cannot find any company details or email.address for them online anywhere. Can anyone help please?
Thank you
0
Comments
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I've just googled Carlyle Finance and found they rebranded to MotoNovo in 2012. If you use the reclaim tool and put in MotoNovo it should give you their email address
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some feedback for the team re my experience currently.
My PcP was with Kia Finance, from 2013 to 2022, covering 3 vehicles. I had an initial response to my enquiry about 2 weeks after I sent my claim, and since that time I have received a request to supply further details as Kia Finance were unable to locate me in their records. See attached table which gives an idea of information required. Fortunately I have kept ALL the relevant paperwork, so we will see what the outcome is going forward. I hope this is helpful to others in a similar situation.
Regards
DB0 -
My finance provider is not listed in the list which says which companies sent an auto reply, how long to expect til a reply etc. My company was in your tool so why aren't they listed in the response time list? Thanks0
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Had an interesting response from Ford Credit about two finance agreements I had with them. Basically, they've found my finance accounts, but are saying they cannot determine whether a discretionary commission agreement was in place. This isn't their final response, just an update. They have given me FOS rights however. Now I'm not sure whether it's best to wait for the Final Response or escalate to FOS now.0
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chozen12 said:Had an interesting response from Ford Credit about two finance agreements I had with them. Basically, they've found my finance accounts, but are saying they cannot determine whether a discretionary commission agreement was in place. This isn't their final response, just an update. They have given me FOS rights however. Now I'm not sure whether it's best to wait for the Final Response or escalate to FOS now.
Either you complain you had DCA with no proof and the FOS will say complaints are on hold until at least the end of September or you are going to complain that you didnt have DCA?
Given the timescales involved many finance companies will have correctly destroyed records as required under GDPR and to the FCA is going to have to state what it expects to be done in all these cases.0 -
chozen12 said:Had an interesting response from Ford Credit about two finance agreements I had with them. Basically, they've found my finance accounts, but are saying they cannot determine whether a discretionary commission agreement was in place. This isn't their final response, just an update. They have given me FOS rights however. Now I'm not sure whether it's best to wait for the Final Response or escalate to FOS now.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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