Recent Hoover pet vacuum blagged code

sarahsmum57

Hi,
I saw this offer on the email newsletter. Sale offer £199 but only £120 with the code. I’ve never done one of these before but decided to do this one as I need a new vacuum. I duly put the code in and paid but I’ve been charged £199. Should the extra discount have shown before purchase I wonder? It was a limited offer of first 5000 or deadline date, whichever is sooner but it didn’t say the 5000 had been reached and the deadline date hasn’t arrived yet. I need a new vacuum anyway but I wonder if I did something wrong? As it stands, I won’t be taking a coded offer up in future. Maybe I’ve missed doing something? As I said, I’ve never done anything like this before. Thanks in advance for comments.

IsCat

it worked fine for me - it should have reduced to £120 before you paid. Just checked and the offer is still available. I'd suggest getting in touch with Hoover and seeing if they'll refund the difference. Only other thing - was it definitely the pet model you went for? the code didn't work on the other one.

MSE_Georgia-May

sarahsmum57 said:

Hi,
I saw this offer on the email newsletter. Sale offer £199 but only £120 with the code. I’ve never done one of these before but decided to do this one as I need a new vacuum. I duly put the code in and paid but I’ve been charged £199. Should the extra discount have shown before purchase I wonder? It was a limited offer of first 5000 or deadline date, whichever is sooner but it didn’t say the 5000 had been reached and the deadline date hasn’t arrived yet. I need a new vacuum anyway but I wonder if I did something wrong? As it stands, I won’t be taking a coded offer up in future. Maybe I’ve missed doing something? As I said, I’ve never done anything like this before. Thanks in advance for comments.

Hello, sorry to hear you've had trouble with this deal and not been charged £120. I have sent you a private message, if you could please respond (via private message) with your full name, email and order number, I will raise this with Hoover ASAP to refund the difference in costs. 
Apologies once again for any inconvenience caused here - Georgia-May

TrishB_2

The code worked ok for me, however I am still waiting for a confirmation email to say my order has gone through!

I did message Hoover to check as the amount is pending on my credit card.  They just said they would send me a tracking link when the order had been processed, I am assuming they have been inundated with orders?! 

Has anyone else had the same problem?

Pollycat

MSE_Georgia-May said:

sarahsmum57 said:

Hi,
I saw this offer on the email newsletter. Sale offer £199 but only £120 with the code. I’ve never done one of these before but decided to do this one as I need a new vacuum. I duly put the code in and paid but I’ve been charged £199. Should the extra discount have shown before purchase I wonder? It was a limited offer of first 5000 or deadline date, whichever is sooner but it didn’t say the 5000 had been reached and the deadline date hasn’t arrived yet. I need a new vacuum anyway but I wonder if I did something wrong? As it stands, I won’t be taking a coded offer up in future. Maybe I’ve missed doing something? As I said, I’ve never done anything like this before. Thanks in advance for comments.

Hello, sorry to hear you've had trouble with this deal and not been charged £120. I have sent you a private message, if you could please respond (via private message) with your full name, email and order number, I will raise this with Hoover ASAP to refund the difference in costs. 
Apologies once again for any inconvenience caused here - Georgia-May

Shouldn't this thread be moved to a more appropriate board?