Struggling to replace lost Lycamobile SIM card
Mum recently came back from her hols but lost her Lycamobile SIM card whilst being there. She took it out of the phone because it clashed with the other SIM that she used overseas when both SIMs were being used together.
Since returning, I've been getting in contact with Lycamobile to try to port her old number to a new Lyca SIM I got free from them but always fail at the verification stage (Confirming name / DOB). As it's a PAYG SIM, there's no requirement to register the SIM but apparently it's been registered. Customer services refuse to answer after when I ask generically there are existing details on the account and abruptly hang up/disconnect the chat.
I've tried to access the online account but to no avail. DOB was invalid when I used forgotten password and obviously can't get an OTP.
I've used their porting service before a couple of years ago when Lyca disabled the old SIM because apparently the SIM was old and needed to be replaced. However that time, they didn't ask to confirm personal details and just needed the PUK code of the new SIM card. The process was seamless.
Not sure what I can do now though. I thought to transfer the number to another provider but probably get the same verification issue when asking for a PAC and will lose the credit on the number. Maybe try again with their robotic customer service but with a different line of inquiry?
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