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Hastings Direct holding onto my money!
CTLeam
Posts: 4 Newbie
Using Compare The Market honestly, got me to Hastings Direct. I paid. Then later was told the policy was not right for me. I agreed to cancel the policy which doesn’t start for 3 weeks. Hastings Direct will keep £20 of my initial payment and will not refund the rest until after the policy start date!
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Comments
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I had the same issue. Yes they can charge the £20 fee.
Bad they keep the money until policy start date. In the end I put a complaint in and they refunded me via cheque as they couldn't process it automaticallyFTB - April 20200
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