PSTN line >50% price increase but cannot move to a new provider

molerat

RomfordNavy said:

littleboo said:

A standalone phone line will be provided with a low bandwidth broadband connection included in the price

So who can we purchase this from, BT?

Yes

https://www.bt.com/landline/deals/

littleboo

Do you definitely need a standalone voice service, rather than a voice service over an existing broadband connection?

400ixl

RomfordNavy said:

The cost of my basic PSTN line has increased by over 50%.  Tried to move line to a new provider only to be informed that BT are not accepting orders for new or transferred PSTN lines anymore!

So what you are saying is that you are currently with CityFibre for a landline service only and your discounted minimum term has ended and you have now gone back to their standard rate on a rolling contract?

You are currently on an exchange which has not had fibre rolled out onto it (so either ADSl or FTTC services) and BT OpenReach (Not BT Retail) have put a Stop Sell order on the exchange.

Your choices are as far as I know one of three options.
1. Stay as you are
2. Re-negotiate as new deal with CityFibre to stay as you are
3. Find a new provider who can do a digital voice service over the copper connection

Your reference to CIX is confusing me. From what I can see they do broadband only and do not have a digital voice service. So not sure how they are relevant to your situation.

RomfordNavy

molerat said:

RomfordNavy said:

littleboo said:

A standalone phone line will be provided with a low bandwidth broadband connection included in the price

So who can we purchase this from, BT?

Yes

https://www.bt.com/landline/deals/

But all options there are _way_ more expensive than an old basic copper landline, over double.

RomfordNavy

400ixl said:

So what you are saying is that you are currently with CityFibre for a landline service only and your discounted minimum term has ended and you have now gone back to their standard rate on a rolling contract?

No discounted minimum term involved, just a plain month by month rolling contract.

400ixl said:

You are currently on an exchange which has not had fibre rolled out onto it (so either ADSl or FTTC services) and BT OpenReach (Not BT Retail) have put a Stop Sell order on the exchange.

Your choices are as far as I know one of three options.
1. Stay as you are
2. Re-negotiate as new deal with CityFibre to stay as you are
3. Find a new provider who can do a digital voice service over the copper connection

The exchange appears to be Fibre enabled but I do not want anything more than a plain phone line in this premises, don't see why I should be forced to pay all this extra for something I don't want.

As far as can tell no provider will be able to do a digital voice service over the copper connection without adding the extra cost of broadband.

400ixl said:

Your reference to CIX is confusing me. From what I can see they do broadband only and do not have a digital voice service. So not sure how they are relevant to your situation.

Have another copper landline from CIX in the same premises so was going to move the Cityfibre line over to them but can't do that due to BT's Stop Sell order.

littleboo

Is this a business requirement? It sound complicated for a domestic arrangement

RomfordNavy

littleboo said:

Is this a business requirement? It sound complicated for a domestic arrangement

Not sure what is complicated just a plain and simple domestic landline.

littleboo

So "Have another copper landline from CIX in the same premises so was going to move the Cityfibre line over to them" and "I do not want anything more than a plain phone line in this premises"
So a CIX landline and a Cityfibre landline in the property but no broadband? Its a little unusual.

JSmithy45AD

RomfordNavy said:

molerat said:

RomfordNavy said:

littleboo said:

A standalone phone line will be provided with a low bandwidth broadband connection included in the price

So who can we purchase this from, BT?

Yes

https://www.bt.com/landline/deals/

But all options there are _way_ more expensive than an old basic copper landline, over double.

Is it dearer than you're on right now? if not then you're saving money if you switch, if so then stick with what you have and try to negotiate with them.

RomfordNavy

littleboo said:

So "Have another copper landline from CIX in the same premises so was going to move the Cityfibre line over to them" and "I do not want anything more than a plain phone line in this premises"
So a CIX landline and a Cityfibre landline in the property but no broadband? Its a little unusual.

One is in an outbuilding not connected to the main house and is paid for by a seperate business so cannot be used for a second line.