Santander online banking

friolento

RG2015 said:

steveksullivan said:

Anybody having any probs logging in at the moment ? I am abroad so it may just be me ....

Santander online banking is down this morning.
 

I have been using the app (old one, and the new Beta version) without issues all morning. Santander is my hub account for many regular savers, and for shuttling money to and from accounts that need minimum monthly deposits.

molerat

Back up now

RG2015

friolento said:

RG2015 said:

steveksullivan said:

Anybody having any probs logging in at the moment ? I am abroad so it may just be me ....

Santander online banking is down this morning.
 

I have been using the app (old one, and the new Beta version) without issues all morning. Santander is my hub account for many regular savers, and for shuttling money to and from accounts that need minimum monthly deposits.

I said that online banking was down but that the app was fine.

You quoted my post but removed my reference to the app and then went on to say the app was fine.

What a strange thing to do!

Peter999_2

cwep2 said:

I am finding they have made changes to their login process at some point in January which make things a lot more hassle.

My wife and I would both use the same computer to check online banking (both Santander C/A), she doesn't have the Santander App on her phone either. We use Chrome browser and have the AdNauseam plugin to block ads. In December with AdNauseam disabled when one of us logged in at any point after the other you would need an OTP and I guess this had some flag either locally or remotely (cookie or ip-address) to enable the next login (as same person) to go through with just passcode. With AdNauseam enabled whatever tracking/cookies were happening allowed both of us to log in with just passcode (no OTP), this made things smooth/easy.

Now in January with AdNauseam enabled, every login, every time needs an OTP. Disabling AdNauseam we are back to OTP when one person uses it, but we only need to check my wife's account once a month or so, whereas all the bills go out of mine so I am moving savings <> current account a few times a month. Also I now get way more intrusive Ads... Annoying when they change things and make user experience worse. 

Hi cwep2,

I have similar issues and we now use a second browser (MS Edge) just for logging into my wife's Santander account and it works pretty well.

molerat

Peter999_2 said:

cwep2 said:

I am finding they have made changes to their login process at some point in January which make things a lot more hassle.

My wife and I would both use the same computer to check online banking (both Santander C/A), she doesn't have the Santander App on her phone either. We use Chrome browser and have the AdNauseam plugin to block ads. In December with AdNauseam disabled when one of us logged in at any point after the other you would need an OTP and I guess this had some flag either locally or remotely (cookie or ip-address) to enable the next login (as same person) to go through with just passcode. With AdNauseam enabled whatever tracking/cookies were happening allowed both of us to log in with just passcode (no OTP), this made things smooth/easy.

Now in January with AdNauseam enabled, every login, every time needs an OTP. Disabling AdNauseam we are back to OTP when one person uses it, but we only need to check my wife's account once a month or so, whereas all the bills go out of mine so I am moving savings <> current account a few times a month. Also I now get way more intrusive Ads... Annoying when they change things and make user experience worse. 

Hi cwep2,

I have similar issues and we now use a second browser (MS Edge) just for logging into my wife's Santander account and it works pretty well.

Same here, Firefox and Edge for all our "same bank" log ins.  My biggest problem is my 4 LBG accounts.

dealyboy

friolento said:

RG2015 said:

steveksullivan said:

Anybody having any probs logging in at the moment ? I am abroad so it may just be me ....

Santander online banking is down this morning.
 

I have been using the app (old one, and the new Beta version) without issues all morning. Santander is my hub account for many regular savers, and for shuttling money to and from accounts that need minimum monthly deposits.

I also use a Santander easy access account as my hub in exactly the same way as you @friolento, the difference is that I was using the online website for moving money around this morning between 8 and 10 without problems.

The only 'issue' was that I was texted an OTP each time after the first two or three transfers.

Maybe I was lucky having decided to do my housekeeping early. 

Edit: Using Chrome browser.

friolento

dealyboy said:

 

The only 'issue' was that I was texted an OTP each time after the first two or three transfers.

I had this in the app for the last few months. It's easy to handle the OTP in the app as a single click fills the texted code into the app - but it's still a bit of a nuisance.

Today, I did my transfers with their new Pilot (Beta) app, and there were no OTPs in sight. Fingers crossed they will replace the OTP for payments to existing payees permanently in the app.

Another nice thing in the Pilot app is that your existing payees are sorted alphabetically, so it's easier / quicker to find the right payee. I'd still like to see a search option but they don't seem to be of a mind to provide this.

MACKEM99

Section62 said:

MACKEM99 said:

...When I said why did they not put something out to tell people they seemed to think I was asking for the moon on a stick!

^This

If they just put up a message saying the service wasn't working it would save people typing in their login details and patiently watching the spinning wheel for no particular benefit.

It might also take some of the load of their systems and help the resolve the problem quicker, but I'm no IT expert.

That's what I was saying to them but they do not seem to be able to converse on anything that is not in their script?

DavidT67

Online and mobile services down again this morning.

"Sorry, there seems to be a problem"

EssexExile

DavidT67 said:

Online and mobile services down again this morning.

"Sorry, there seems to be a problem"

Working fine now.