Nationwide asking to confirm identity 6 years later!?

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Comments

  • friolento
    friolento Posts: 1,127 Forumite
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    xylophone said:
    I wonder what restricting your mortgage account would look like.

    Prevent his making repayments so that there would be default and repossession.....? >:)

    I can't see anything in the Nationwide T&Cs that would allow them to do so.
  • xylophone
    xylophone Posts: 44,336 Forumite
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    I can't see anything in the Nationwide T&Cs that would allow them to do so.


    No....... :)


  • Kim_13
    Kim_13 Posts: 2,396 Forumite
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    I can only see a problem with this if the customer doesn’t have the items requested, and the option to upload them online if needed (health, or if you don’t have a branch that is local enough that you can get to at a time that it is open either due to closures or a reduction in hours (which Nationwide have noticeably done post COVID, even if they haven’t been mass closing branches.)) If you can’t get to a branch but someone else you trust can with less difficulty and expense, will they allow them to bring the required documents in on your behalf?

    With something like a mortgage where you can’t just take your custom to someone whose requirements you can meet, e.g. the provider with the nearest branch willing to look at what you do have and satisfy themselves that yes, you are who you say you are, I don’t think it’s unreasonable to expect the provider to have obtained everything they need during that process, given how extensive and in-depth it is.

    If you don’t have the items, tell them what you can provide and see what they say. If they refuse, complain if necessary and ask for the amount that it would cost you to comply. As the product was only taken out 6 years ago, and the significance of 6 years in many financial contexts, it does make you wonder if they’ve accidentally disposed of some existing customer records.

    No doubt there’d have been more support for a National ID card had we known that ID checks could be requested like this. You expect that you might be asked when you open an account, but not this.
  • pochisoldi
    pochisoldi Posts: 261 Forumite
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    Look at this from a different angle.
    Some random person purporting to be you has been trying to deal with the mortgage and/or the property.
    Nationwide have been alerted. 
    Nationwide want you (as the person who lives in the property) to prove who you are, so that they know that they are dealing with the right person.
    Nationwide now know who to deal with.

    If you prove your identity now, that fraudsters attempt to impersonate you, and sell the property from under your feet  whilst clearing the mortgage gets defeated.

    I suggest that after satisfying the Nationwide, you visit the Land Registry website and setup an email alert on your property - costs nothing and you get an email every year confirming what is setup if nothing happens.
    I've got alerts on my close family's properties as well as my own - this meant that I could tell my Mum that her house sale was about to complete before she even got a phone call from the solicitor.

    PochiSoldi







  • Shakin_Steve
    Shakin_Steve Posts: 2,700 Forumite
    First Anniversary Photogenic First Post Name Dropper
    Look at this from a different angle.
    Some random person purporting to be you has been trying to deal with the mortgage and/or the property.
    Nationwide have been alerted. 
    Nationwide want you (as the person who lives in the property) to prove who you are, so that they know that they are dealing with the right person.
    Nationwide now know who to deal with.

    If you prove your identity now, that fraudsters attempt to impersonate you, and sell the property from under your feet  whilst clearing the mortgage gets defeated.

    I suggest that after satisfying the Nationwide, you visit the Land Registry website and setup an email alert on your property - costs nothing and you get an email every year confirming what is setup if nothing happens.
    I've got alerts on my close family's properties as well as my own - this meant that I could tell my Mum that her house sale was about to complete before she even got a phone call from the solicitor.

    PochiSoldi







    I get six monthly alerts on my property 👍
    I came into this world with nothing and I've got most of it left.
  • Bigwheels1111
    Bigwheels1111 Posts: 2,371 Forumite
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    Not looking forward to these checks myself.
    I don’t know what I’d is required.
    I have a driving licence.
    No passport.
    Beyond that, I don’t have gas, electric, water, council tax, tv licence, mobile, landline or broadband bills in my name.

  • artyboy
    artyboy Posts: 873 Forumite
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    In a lot of cases there will not be any need for any production of physical documents - at least not for "KYC" purposes - these days banks can place a lot of reliance on what's in your credit files - if you are on the electoral roll, have history at a property etc, then generally banks don't bother you for more information.

    The cynic in me though - partly borne out of experience - knows that when a bank gets fined by the regulators for KYC weakness, they tend to get jumpy and start going in heavy on their existing clients, demanding all sorts, just to show that they take their financial crime obligations seriously...
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