TSB account declined

A_Aardvarkie

I've tried twice too open a spend and save with tsb, declined twice with no explanation.

They say you can write a letter for them to reconsider .... no email address given!

I've never been declined any financial product before, my credit report is unlocked for the duration of the application and I've an excellent credit report.....

Anyone else experienced an issue opening a tsb account and have an email address for then ?

danny13579

A_Aardvarkie said:

They say you can write a letter for them to reconsider .... no email address given!

Since when did writing a letter require an email address?

masonic

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

A_Aardvarkie

danny13579 said:

A_Aardvarkie said:

They say you can write a letter for them to reconsider .... no email address given!

Since when did writing a letter require an email address?

Since when did banks not have email addresses?

A_Aardvarkie

masonic said:

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

Sorry, it applies to Experian. Before the application I unlocked the credit report so it could be checked. I know that if a credit check can't be made then an application can be declined

born_again

A_Aardvarkie said:

masonic said:

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

Sorry, it applies to Experian. Before the application I unlocked the credit report so it could be checked. I know that if a credit check can't be made then an application can be declined

Banks do not require a CRA to be unlocked. They have access to them anyway.

email is a unsecure method & can not be attached to any accounts (Yes they declined you)

MattMattMattUK

A_Aardvarkie said:

masonic said:

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

Sorry, it applies to Experian. 

So you are paying Experian £11-16 pcm, which nearly all of us on here will consider a complete waste of money.

A_Aardvarkie said:
Before the application I unlocked the credit report so it could be checked. I know that if a credit check can't be made then an application can be declined

There are three major CRAs in the UK (Equifax, Experian and TransUnion), there are a few smaller ones, even if a credit check cannot be made some products will still proceed and there is less than a one in three chance the institution the fraudsters will pick is one that uses Experian anyway, "Credit Lock" is a total waste of money.

A_Aardvarkie

MattMattMattUK said:

A_Aardvarkie said:

masonic said:

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

Sorry, it applies to Experian. 

So you are paying Experian £11-16 pcm, which nearly all of us on here will consider a complete waste of money.

A_Aardvarkie said:
Before the application I unlocked the credit report so it could be checked. I know that if a credit check can't be made then an application can be declined

There are three major CRAs in the UK (Equifax, Experian and TransUnion), there are a few smaller ones, even if a credit check cannot be made some products will still proceed and there is less than a one in three chance the institution the fraudsters will pick is one that uses Experian anyway, "Credit Lock" is a total waste of money.

.... except i don't pay anything to use it

eskbanker

A_Aardvarkie said:

danny13579 said:

A_Aardvarkie said:

They say you can write a letter for them to reconsider .... no email address given!

Since when did writing a letter require an email address?

Since when did banks not have email addresses?

Since they recognised the security risks inherent in transmitting confidential information via that channel, so it's the norm not to publish email addresses....

NorwichMan

I was also declined for a TSB spend and save, a week or so ago. As I recall, the message I got said that if I wanted to appeal I should go into a branch. Don't remember anything about an email or letter, as others have said, banks don't tend to use email for customers.

I have an Experian account which allows me to lock and unlock the credit file, essentially blocking any hard searches, which yes could result in application declines. (I also do not pay for this.) It was definitely unlocked during the TSB application. Strangely, whilst there are two soft searches from TSB now showing, there is no hard search on my files from any of the CRAs.

masonic

A_Aardvarkie said:

masonic said:

A_Aardvarkie said:

...my credit report is unlocked for the duration of the application...

What exactly do you mean by "unlocked for the duration of the application" (and which of the three credit reference agencies does this apply to)?

Sorry, it applies to Experian. Before the application I unlocked the credit report so it could be checked. I know that if a credit check can't be made then an application can be declined

Have you taken out a CIFAS Protected Registration at all?

Agree with others "write a letter" means on paper, put it in an envelope, and post it. They would normally provide an address to write to, but it's questionable whether it would be worth your while, as you don't know what led to the rejection, or if it can be effectively appealed.