John Pye - doesn't match the seller's description

mdar50743

Hi all,

I've been using John Pye for 5 years and always paid by Credit Card and never had an issue until now. I've always bought as was described or shown.

I bid for an item and won what I believed was - AirPods Pro (2nd generation) with MagSafe Charging Case (USB-C) - looking at the pics.
However, when I received them at home they were - AirPods Pro (2nd generation) with MagSafe Charging Case (Lightning).

I have attached the photos.

I did email the company and received this response:

Good afternoon,  

Thank you for contacting us regarding the above invoice. 

This lot was described as air pods, the description didn't state which model or that they came with a charging case, you have received what was advertised. 

Kind Regards

I am just curious as does Section 75 apply as the items wasn’t as described?

born_again

How much did  they cost excluding P&P ?

I bid for an item and won what I believed was

On that basis even if over £100, they are not misdescribed, as they do not state usb-c or lightning in the description. Sadly you have assumed, rather than asking the question 1st.

lika_86

born_again said:

How much did  they cost excluding P&P ?

I bid for an item and won what I believed was

On that basis even if over £100, they are not misdescribed, as they do not state usb-c or lightning in the description. Sadly you have assumed, rather than asking the question 1st.

The photo is of a USB-C box though.

OP - Is there anywhere where it says the photo is an example and not the product you will receive?

TadleyBaggie

Probably the original owner bought a new pair (with USB-C) and reused the packaging to sell their old Lightning version. The description doesn't state what version they are, so can't see a claim they were misdescribed being upheld.

mdar50743

lika_86 said:

born_again said:

How much did  they cost excluding P&P ?

I bid for an item and won what I believed was

On that basis even if over £100, they are not misdescribed, as they do not state usb-c or lightning in the description. Sadly you have assumed, rather than asking the question 1st.

The photo is of a USB-C box though.

OP - Is there anywhere where it says the photo is an example and not the product you will receive?

That's exactly my point. The Box is of a different Airpods Pro box to the one I received.

Unfortunately, it only says in the description:

APPLE AIRPODS EARBUDS IN WHITE. (WITH BOX) 

molerat

7.2 Any images of the Lot (whether on the Website, in the Important Notes, in brochures, in catalogues or otherwise) are for illustrative purposes only and the Lot may vary from those images.

https://www.johnpyeauctions.co.uk/Home/Terms

born_again

So how much did they cost?

mdar50743

born_again said:

So how much did they cost?

Over £120+ 

Veteransaver

For the sake of a different cable that you can pick up for a couple of quid, is it worth the hassle of returning them?
Or am I missing something here?

mdar50743

Veteransaver said:

For the sake of a different cable that you can pick up for a couple of quid, is it worth the hassle of returning them?
Or am I missing something here?

It's not the actual cable (which I wish it was) that is different, it's a completely different model. The Box which is shown in the pic is different to the ones I received.

What was described in the pic was - 

AirPods Pro (2nd generation) with MagSafe Charging Case (USB-C)

What I received was - 

AirPods Pro (2nd generation) with MagSafe Charging Case (Lightning)

The Airpods cases look exactly the same so I was going with the pic.

Olinda99

the pictures from part of the advertisement and I agree I would look and see what socket it had from the pictures

They are not as described.