EON Next - Backbilling after Requesting Credit?!

cccmmm

Hi there,

I’m hoping someone can help me understand if I am in the right to complain & take this issue to the Energy Ombudsman, or if they’ve had the same experience with any supplier:

I’ve been with Eon Next who’ve been supplying my gas and electric since April 2023, which I have been sending both monthly readings for every single month. I had been building up a fair amount of credit (200+) and in August  received a direct debit decrease, which I believe was accurate as we had never turned out heat on and always turn all appliances off when not in use. I moved property in November (staying with Eon Next but obviously informing them of the move & new meter reads) and last month after realising how much credit I’d built up I requested a refund of it.

Two weeks later, Eon Next have came back and back billed me for pretty much the entirety of the credit I requested back (leaving some in credit).. I think this is a funny coincidence they decide to tell me now and not when (1) they reviewed my payments and decreased the DD (2) I moved property in November and closed off / transferred over the old account. 

I understand they should do checks when they recredit, but I don’t know why this wouldn’t have been picked up in the situations mentioned above.. and for it to be similar to the credit I requested refunded. 

Is this actually considered back billing, and as I have and do submit actual monthly readings do I can have the right to appeal this? I’ve read abit about Ofgems policy but wanted more advice if possible!

Thanks for any help in advance!

QrizB

No, it isn't back billing.

No, if the final bill is accurate (they have used your moving-out readings) you can't appeal it.

cccmmm

Thanks for your reply. We were charged after submitting actual meter reads every month, how can this not have been accurate then ? 

MeteredOut

Did you get regular bills and did they show the meter readings you submitted or estimated readings?

cccmmm

I got bill statements showing and charging me based on the meter reads I uploaded 

MeteredOut

And did those bills not give a running update on your credit/debit status on your account?

cccmmm

The bills just showed us the charge for that period we had submitted the readings for. Which was accumulating credit as we were paying DD in, and those charges were less than that.

QrizB

Did the final bill use the readings you supplied whe you moved out?

Did it also recalculate the bills for previous months?

cccmmm

It appears so, unsure how or why they are changing it from the original charge though 

TheElectricCow

You’ll need to read the bills to find that out then, what’s different on the new one compared with the original?

dealyboy

TheElectricCow said:

You’ll need to read the bills to find that out then, what’s different on the new one compared with the original?

@TheElectricCow is right you will need to go through your bills, old and new, compare and contrast. We can help and if necessary take images and post here (with personal info redacted).

I was with E.ON Next last year and am again, their rebills can be pages and pages long adjusting previous rates and dates, but just needs for you to be methodical.