Ebay dispute with seller
Bit of a strange one.
Before Christmas I bought a DVD off ebay seller. (£2.33).
The DVD hadn't arrived after a couple of weeks and the seller promptly gave me a refund as had no other copies and advised to buy elsewhere. Very good customer service i thought.
I bought DVD from another outlet it arrived before Christmas - all great.
Between Christmas and New Year had a card through the door from post office to say we had a parcel but had no postage on it so to get it would need to pay a £5 fine. At this point we didn't know what the parcel etc was as the post office do not put detail on the cards.
The parcel then arrived on the 2nd January. It was the 'missing' DVD.
On the parcel you can see there was no postage at all been added (not come off), so assume a miss on the seller.
So I now have 2 copies of the DVD and am £5 down. I contacted the seller multiple times - no answer, i sent pictures of the parcel and fee card to show there was no evidence of postage on the parcel.
Ebay also tried to contact twice - no answer. Ebay will raise a complaint against the seller but will not refund as its not their monies that are affected here as it was a post office fine.
Seller refuses to pay (after i gave negative feedback on ebay) to say...
Reply from: dvdmovies1.
I refunded the buyer when he said the parcel had not arrived - The correct postage was on the parcel when I posted it. The postage label / stamps must have got damaged in the post
So, now i am stuck.
Would i buy from them again? - No
Would I buy from Ebay again - unlikely as this was out of my control and no help.
But I am frustrated I have no way to get the money back - albeit a fiver but principle says I should not have to cover the fee.
★ ★ ★ Meet your Ambassadors
- All Categories
- 341.9K Banking & Borrowing
- 249.7K Reduce Debt & Boost Income
- 449.2K Spending & Discounts
- 234K Work, Benefits & Business
- 606.2K Mortgages, Homes & Bills
- 172.5K Life & Family
- 246.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards