eBay issue

Idpullthecurtain

I have a problem and not sure if I am doing the right thing.  Some opinions would be welcome.

I sold an item, after the transaction, and before it sent it, the buyer sent me a message informing me of a different address to sent it to.
When I came to send out all my items I printed the address from the ebay transaction page like normal, and in this case I printed it and sent the item.  Of course I wasnt aware that the sender had requested it to be sent to address that was different from the one on the transaction details.  

The item was ultimately undelivered and hasnt come back to me, unlikely that it will now since its been around a month.
So the buyer wants me to refund him.  Ill be £50 out of pocket.  I'm sure ebay will refund him and charge me in the end regardless.  I just dont know if I am in the wrong to even dig my heels in and try to avoid that.

Any thoughts?  TIA.

HillStreetBlues

You should only sent to  to the address given e-bay. Buyer should have updated their address before paying.
Did you send it via a tracking method?

Idpullthecurtain

HillStreetBlues said:

You should only sent to  to the address given e-bay. Buyer should have updated their address before paying.
Did you send it via a tracking method?

Thats what I did.  I sent it to the address on the transaction.  The buyer claims he moved after the transaction.  Thats why I feel wronged, its his mistake, even though he did send a message requesting a different address.


I sent it Recorded.  Tracking details show 2 delivery attempts and return to sender.  But its not come back yet, and I'm sure it wont?

Hoenir

Returned items can take a whlle to come back. Not the priority for sorting offices. 

Idpullthecurtain

Hoenir said:

Returned items can take a whlle to come back. Not the priority for sorting offices. 

Exactly.  But I doubt it will ever come back.  In my experience they often dont.

HillStreetBlues

You have done everything correctly. ebay should find in your favour, but ebay can be bias towards a buyer.
All you can to is wait and defend a claim if it arises, also if it doesn't end up returned you could complain to RM.

jeffuk

I had a Royal Mail parcel returned to me after 7 weeks, so you still might get the item back.
Signed For/Recorded comes with £50 compensation.
Royal Mail Signed For 1st Class | Royal Mail

soolin

You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

just make sure you keep on top of the dispute .

Idpullthecurtain

soolin said:

You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

just make sure you keep on top of the dispute .

Thanks for this.  I will call them as you suggest.  I had added the tracking info already.  Appreciated.

RedImp_2

soolin said:

You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

just make sure you keep on top of the dispute .

Would you win the INR if the item wasn’t actually delivered?

soolin

RedImp_2 said:

soolin said:

You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

just make sure you keep on top of the dispute .

Would you win the INR if the item wasn’t actually delivered?

Oh whoops, I didn’t see it wasn’t delivered thank you for correcting me

OP I’m sorry for my earlier answer, if there is a case open  the INR will be won by your buyer and you need to refund before the case times out on eBay, if you don’t refund and eBay close a case against you then you don’t get your FVFs refunded and you get a seller strike, and you still have to refund. If you refund before it times out then you get your FVFs back.

if there is no case open do nothing until buyer opens a case.

if item doesn’t come back to you then hopefully you have proof of posting and you can then use that to reclaim your loss from Royal Mail. A claim can be done online and is relatively easy .