eBay issue

I have a problem and not sure if I am doing the right thing.  Some opinions would be welcome.

I sold an item, after the transaction, and before it sent it, the buyer sent me a message informing me of a different address to sent it to.
When I came to send out all my items I printed the address from the ebay transaction page like normal, and in this case I printed it and sent the item.  Of course I wasnt aware that the sender had requested it to be sent to address that was different from the one on the transaction details.  

The item was ultimately undelivered and hasnt come back to me, unlikely that it will now since its been around a month.
So the buyer wants me to refund him.  Ill be £50 out of pocket.  I'm sure ebay will refund him and charge me in the end regardless.  I just dont know if I am in the wrong to even dig my heels in and try to avoid that.

Any thoughts?  TIA.
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Comments

  • HillStreetBlues
    HillStreetBlues Posts: 3,084
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    You should only sent to  to the address given e-bay. Buyer should have updated their address before paying.
    Did you send it via a tracking method?
    Let's Be Careful Out There
  • You should only sent to  to the address given e-bay. Buyer should have updated their address before paying.
    Did you send it via a tracking method?
    Thats what I did.  I sent it to the address on the transaction.  The buyer claims he moved after the transaction.  Thats why I feel wronged, its his mistake, even though he did send a message requesting a different address.


    I sent it Recorded.  Tracking details show 2 delivery attempts and return to sender.  But its not come back yet, and I'm sure it wont?
  • Hoenir
    Hoenir Posts: 1,210
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    Returned items can take a whlle to come back. Not the priority for sorting offices. 
  • Hoenir said:
    Returned items can take a whlle to come back. Not the priority for sorting offices. 
    Exactly.  But I doubt it will ever come back.  In my experience they often dont.
  • HillStreetBlues
    HillStreetBlues Posts: 3,084
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    edited 26 January at 1:10PM
    You have done everything correctly. ebay should find in your favour, but ebay can be bias towards a buyer.
    All you can to is wait and defend a claim if it arises, also if it doesn't end up returned you could complain to RM.
    Let's Be Careful Out There
  • jeffuk
    jeffuk Posts: 597
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    I had a Royal Mail parcel returned to me after 7 weeks, so you still might get the item back.
    Signed For/Recorded comes with £50 compensation.
    Royal Mail Signed For 1st Class | Royal Mail
  • soolin
    soolin Posts: 71,864
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    You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

    just make sure you keep on top of the dispute .
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • soolin said:
    You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

    just make sure you keep on top of the dispute .
    Thanks for this.  I will call them as you suggest.  I had added the tracking info already.  Appreciated.
  • RedImp_2
    RedImp_2 Posts: 233
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    soolin said:
    You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

    just make sure you keep on top of the dispute .
    Would you win the INR if the item wasn’t actually delivered?
  • soolin
    soolin Posts: 71,864
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    RedImp_2 said:
    soolin said:
    You will win the INR claim, make sure you add tracking to the dispute and also phone eBay and make sure they look at tracking . The change of address is immaterial and is only a problem for the buyer, you have full seller protection as you posted it to the address eBay gave you.

    just make sure you keep on top of the dispute .
    Would you win the INR if the item wasn’t actually delivered?
    Oh whoops, I didn’t see it wasn’t delivered thank you for correcting me

    OP I’m sorry for my earlier answer, if there is a case open  the INR will be won by your buyer and you need to refund before the case times out on eBay, if you don’t refund and eBay close a case against you then you don’t get your FVFs refunded and you get a seller strike, and you still have to refund. If you refund before it times out then you get your FVFs back.

    if there is no case open do nothing until buyer opens a case.

    if item doesn’t come back to you then hopefully you have proof of posting and you can then use that to reclaim your loss from Royal Mail. A claim can be done online and is relatively easy . 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
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