LG TV bought from Argos

I purchased an LG from Argos in middle of Nov 2023 and noticed that it has an intermittent fault of pixelation while watching broadcast TV. I didn't return it within the initial 30 days due to a bereavement.
I followed Argos procedure of contacting LG directly for repair but after several hours of calls and diagnostics over several weeks, the TV still has this intermittent problem. LG are saying that there is nothing wrong with the TV (They have not seen it) and told me to contact the broadcaster! I told them that this is ridiculous as the problem is not happening on an other TV in the house. They refuse to offer a repair. 
Argos are refusing a return and telling me to get it repaired directly through LG.
I feel like I am being fobbed off by LG and Argos.
What to do next?
Thanks.
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Comments

  • Desmond_Hume
    Desmond_Hume Posts: 68
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    Have you plugged the tv into another aerial point, to rule out an issue with that particular cable run?
  • TELLIT01
    TELLIT01 Posts: 16,234
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    Unless the TV is on the same aerial connection at the same time as another set, obviously impossible, you can't rule out the connection.  Intermittent faults are near impossible to tie down to a specific cause as they generally can't be recreated at will.  One of our TVs pixelates occasionally but not for more than a few seconds at a time, and I just live with it.
  • notasheep
    notasheep Posts: 6
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    Have you plugged the tv into another aerial point, to rule out an issue with that particular cable run?
    Yes. I have tried a portable aerial. I have tried a different TV with no problems. I have tried an aerial attenuator.
  • sevenhills
    sevenhills Posts: 5,787
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    This type of fault could be either the TV or your input, we cannot diagnose your fault without seeing it.
    Just because your other TV doesn't show this fault, does not prove anything.
    If LG are saying that the TV is ok, I would probably agree with them.
    Can you see the fault when you play a DVD etc. when can you see the fault?
  • Hello OP

    Faults reported within 6 months are deemed to be unless the retailer demonstrates otherwise.

    Argos are incorrect that you must go to LG, they’d prefer you do but your contact is with them. 

    I would search the CEO email website for Argos and send an email to the email address on there.

    Sainsburys own Argos so you could cc in the ceo email for them as well.

    Argos are known for this fob off to the manufacturer game, hopefully a higher level of CS has the ability to do something other than the standard script.

    Beyond that it’s letter before action and small claims but any advise about checking the issue is actually with the TV is pragmatic :) 
  • notasheep
    notasheep Posts: 6
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    This type of fault could be either the TV or your input, we cannot diagnose your fault without seeing it.
    Just because your other TV doesn't show this fault, does not prove anything.
    If LG are saying that the TV is ok, I would probably agree with them.
    Can you see the fault when you play a DVD etc. when can you see the fault?
    Thanks. Although the pixelation is intermittent it is also quite regular, several times an hour I would guess. Plugging the other TV in to the same aerial and it doesn't happen at all. 
    LG are saying the TV is fine based on them asking me if it is happening whilst I am on the phone with them. They have not seen it. 
    I have not tried DVD. Catch up TV seems OK, iPlayer etc. USB playback also seems fine.
  • sevenhills
    sevenhills Posts: 5,787
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    notasheep said:
    Thanks. Although the pixelation is intermittent it is also quite regular, several times an hour I would guess. Plugging the other TV in to the same aerial and it doesn't happen at all. 
    LG are saying the TV is fine based on them asking me if it is happening whilst I am on the phone with them. They have not seen it. 
    I have not tried DVD. Catch up TV seems OK, iPlayer etc. USB playback also seems fine.

    Sounds like your TV is ok.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,752
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    I agree, all of this suggests it's a problem with the signal and that this particular TV is particularly sensitive to signal drops.
  • notasheep
    notasheep Posts: 6
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    I agree, all of this suggests it's a problem with the signal and that this particular TV is particularly sensitive to signal drops.
    The problem is i have 100% signal strength with 100% quality. Apparently there can be a problem with the signal being too strong so I tried an attenuator which brought the signal down to 75% signal, 100% quality. Can't see this would be a problem.

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,752
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    notasheep said:
    I agree, all of this suggests it's a problem with the signal and that this particular TV is particularly sensitive to signal drops.
    The problem is i have 100% signal strength with 100% quality. Apparently there can be a problem with the signal being too strong so I tried an attenuator which brought the signal down to 75% signal, 100% quality. Can't see this would be a problem.

    I see.  Not come across that before.  And it's still causing a problem?  Anything near the TV that could be interfering, e.g. WiFi router or repeater?  Any power supplies for other electrical products?  Anything else in the house that could be causing the periodic interference you describe?
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