Vacuum replaced with one of lesser value

apothocary

Aylesbury_Duck said:

apothocary said:

BoGoF said:

You weren't entitled to a brand new like for like replacement. Any replacement 'value' should reflect the 18 months you had from the original. So realiastically how much is an 18 month old appliance that cost £1499 worth now? 

Interestingly, the S9+ is still listed on their website as in-stock and selling for £1299.
If a like-for-like replacement cannot be provided, what good is a warranty?

I don't think anyone has picked up on this bit.  If you're exercising the warranty, then the terms of that warranty will tell you what you're entitled to in this situation, and what they've offered may be in accordance with that.  Is it?

Consumer rights are a separate matter.  If they've acknowledged it's faulty, you could ask for a remedy under your consumer rights.  That would be their choice of a repair, a replacement or a refund. If they offer a replacement it should be of similar specification.  If a refund, it can be reduced from the proce you paid to reflect depreciation and use to date.  £1200 for something expected to last six years for example, would leave a refund of about £900 after 18 months of use.

Thank you, this is good to know. It’s where we stand with Consumer Rights that we wanted to know. Even in this scenario we would be better off with a refund as purchasing the J9+ would still leave us with £150 in the pocket.

born_again

apothocary said:

Aylesbury_Duck said:

apothocary said:

BoGoF said:

You weren't entitled to a brand new like for like replacement. Any replacement 'value' should reflect the 18 months you had from the original. So realiastically how much is an 18 month old appliance that cost £1499 worth now? 

Interestingly, the S9+ is still listed on their website as in-stock and selling for £1299.
If a like-for-like replacement cannot be provided, what good is a warranty?

I don't think anyone has picked up on this bit.  If you're exercising the warranty, then the terms of that warranty will tell you what you're entitled to in this situation, and what they've offered may be in accordance with that.  Is it?

Consumer rights are a separate matter.  If they've acknowledged it's faulty, you could ask for a remedy under your consumer rights.  That would be their choice of a repair, a replacement or a refund. If they offer a replacement it should be of similar specification.  If a refund, it can be reduced from the proce you paid to reflect depreciation and use to date.  £1200 for something expected to last six years for example, would leave a refund of about £900 after 18 months of use.

Thank you, this is good to know. It’s where we stand with Consumer Rights that we wanted to know. Even in this scenario we would be better off with a refund as purchasing the J9+ would still leave us with £150 in the pocket.

Not forgetting the refund can be. Subject to a deduction for the time of use.

Aylesbury_Duck

apothocary said:

Aylesbury_Duck said:

apothocary said:

BoGoF said:

You weren't entitled to a brand new like for like replacement. Any replacement 'value' should reflect the 18 months you had from the original. So realiastically how much is an 18 month old appliance that cost £1499 worth now? 

Interestingly, the S9+ is still listed on their website as in-stock and selling for £1299.
If a like-for-like replacement cannot be provided, what good is a warranty?

I don't think anyone has picked up on this bit.  If you're exercising the warranty, then the terms of that warranty will tell you what you're entitled to in this situation, and what they've offered may be in accordance with that.  Is it?

Consumer rights are a separate matter.  If they've acknowledged it's faulty, you could ask for a remedy under your consumer rights.  That would be their choice of a repair, a replacement or a refund. If they offer a replacement it should be of similar specification.  If a refund, it can be reduced from the proce you paid to reflect depreciation and use to date.  £1200 for something expected to last six years for example, would leave a refund of about £900 after 18 months of use.

Thank you, this is good to know. It’s where we stand with Consumer Rights that we wanted to know. Even in this scenario we would be better off with a refund as purchasing the J9+ would still leave us with £150 in the pocket.

You might be, but it's the retailer's choice which remedy they apply, and they might offer the same replacement they've offered under the warranty, if it's broadly of the same specification.  You can ask for a refund, but it's their choice.