Vacuum replaced with one of lesser value

Alderbank

km1500 said:

the price is irrelevant it is the spec that counts

If a claim under the Consumer Rights Act is being considered (which is usually the case on this Consumer Rights page) then price is relevant.

For example section 2(2)(b) of CRA2015 includes:

Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of...the price or other consideration for the goods...

the_lunatic_is_in_my_head

For consumer rights, the price the vacuum was randomly for sale at doesn't really matter, the price OP paid is what matters as it is this wat a deduction for use would be marked against. 

eskbanker

apothocary said:

We bought an iRobot S9+ 18 months ago. It was £1499 (although we paid less as it was in a Black Friday sale).

Black Friday is in late November, so if you bought then, you'll only have had it for 14 months, which may be relevant if calculating any deduction for use!

sheramber

The OP says “a” Black Friday Sale.That may not have been THE Black Friday Sale we know in November. A retailer could have their own Black Friday Sale at another time. Many Black Friday Sales started a week before the normal date.

the_lunatic_is_in_my_head

sheramber said:

The OP says “a” Black Friday Sale.That may not have been THE Black Friday Sale we know in November. A retailer could have their own Black Friday Sale at another time. Many Black Friday Sales started a week before the normal date.

And some seemed to run until right up to Christmas! 

km1500

Alderbank said:

km1500 said:

the price is irrelevant it is the spec that counts

If a claim under the Consumer Rights Act is being considered (which is usually the case on this Consumer Rights page) then price is relevant.

For example section 2(2)(b) of CRA2015 includes:

Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.
The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of...the price or other consideration for the goods...

 what I mean is if they no longer make the S9 plus then they should replace it with an equivalent spec not an equivalent price

apothocary

The suction power of the S9+ is far greater than that of the J9+

It’s become a well discussed topic in relevant forums, it seems.
Granted, nothing in the new lineup seems to match the S9+ in regards to suction, but when we’re talking about a vacuum I think it’s safe to say this is a big deal. As a result, we believe an exchange/replacement needs to make up the difference. Especially when also factoring in price differences. 

redped

apothocary said:

 As a result, we believe an exchange/replacement needs to make up the difference. Especially when also factoring in price differences. 

You talk about price differences yet you're still dodging the question of how much you actually paid - if you want people to help you, then you need to give us the relevant info.

apothocary

Not dodged at all.
£1200 paid.

Aylesbury_Duck

apothocary said:

BoGoF said:

You weren't entitled to a brand new like for like replacement. Any replacement 'value' should reflect the 18 months you had from the original. So realiastically how much is an 18 month old appliance that cost £1499 worth now? 

Interestingly, the S9+ is still listed on their website as in-stock and selling for £1299.
If a like-for-like replacement cannot be provided, what good is a warranty?

I don't think anyone has picked up on this bit.  If you're exercising the warranty, then the terms of that warranty will tell you what you're entitled to in this situation, and what they've offered may be in accordance with that.  Is it?

Consumer rights are a separate matter.  If they've acknowledged it's faulty, you could ask for a remedy under your consumer rights.  That would be their choice of a repair, a replacement or a refund. If they offer a replacement it should be of similar specification.  If a refund, it can be reduced from the proce you paid to reflect depreciation and use to date.  £1200 for something expected to last six years for example, would leave a refund of about £900 after 18 months of use.