Ebay purchase not covered by manufacturers guarantee, seller's listing claimed it was

mariat

I bought a 'New Other' Beko Fridge Freezer last November from Ebay, which has a fault. The sellers listing said it was brand new, and had full Beko warranty, which is why I bought it. But, I've just spoken to Beko (who consulted their head office) and they've told me that as it was manufactured in 2020 and sold by an ebay seller they aren't familiar with, as far as they are concerned it's second hand so not covered by their warranty.
So, it's not as described, but it is out of the returns window.
I've messaged the seller explaining the situation, and I'm waiting for a response.
Ideally I'd like the appliance returned and a full refund given, as it doesn't match the sellers description and is faulty. 
In case the seller is less than helpful, can someone please advise what would be the best way to proceed? 
I'm very grateful, as always, for any help given.

Bradden

Was it a business selling on ebay or a private individual?

mariat

Hi, it was a business with over 6,000 feedback

km1500

this is not uncommon - buying off ebay rather than an authorised dealer - it may be a condition of warranty that the dealer is on their list.

mariat

OK, so what do I do now?

soolin

mariat said:

OK, so what do I do now?

Your only recourse now is a legal route - as they are a business their full business details will be shown on their listings, so screen grab that in case they disappear. Then write to them with your complaint and expected outcome. Don't go to a letter before action (LBA) until you are ready to go to small claims, see if you can reach a resolution first. 

Spoonie_Turtle

Also if you haven't already, screenshot the listing where it says it has a warranty.

mariat

Thank you Soolin, I’ll wait a while to see if the seller responds and if not I’ll write to him as suggested. I’m fully prepared to take him to the small claims court if need be. Thanks for your help. 

mariat

Spoonie_Turtle said:

Also if you haven't already, screenshot the listing where it says it has a warranty.

Yes, have done the whole listing, thanks.

elsien

Aren’t your rights with the retailer rather than the manufacturer anyway for faulty online purchases?

If it’s after 30 days, you’re not entitled to a refund  start with, they have to be given the option to repair or replace.  What is the fault with it?

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

jon81uk

As it is under six months old your consumer rights would be that it is assumed the fault is there since purchase and the retailer should repair or replace. As you bought from a business on eBay your consumer rights are with that business.