Octopus not getting readings from smart meter

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Comments

  • mmmmikey
    mmmmikey Posts: 1,620 Forumite
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    BJV said:
    Oh, NO, I was hoping Octopus would be better than this.

    We have just got an electric car and are swapping from Scottish Power, who were terrible, to Octopus because of their Ev rates. Hope I don't have the same problem. 
    Hi, they generally are better than this, I think it's just growing pains rather than anything else. Having problems with my own billing at the moment but although it's frustrating it isn't really a big deal and at least with Octopus I have the confidence they'll sort it out sooner or later. I'm on Tracker and consistently paying 30% less than SVR so worth putting up with a bit of sloppy admin while they get their act together again.
  • BJV
    BJV Posts: 2,535 Forumite
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    edited 23 January at 10:36AM
    mmmmikey said:
    BJV said:
    Oh, NO, I was hoping Octopus would be better than this.

    We have just got an electric car and are swapping from Scottish Power, who were terrible, to Octopus because of their Ev rates. Hope I don't have the same problem. 
    Hi, they generally are better than this, I think it's just growing pains rather than anything else. Having problems with my own billing at the moment but although it's frustrating it isn't really a big deal and at least with Octopus I have the confidence they'll sort it out sooner or later. I'm on Tracker and consistently paying 30% less than SVR so worth putting up with a bit of sloppy admin while they get their act together again.
    Thank you for letting me know. The difference in charging EVs is a massive amount if you do it at night; it is over £0.20 per KW compared to Scottish power, so I guess you are right and I am looking forward to getting all me washing and drying done when I am asleep  :):smile:  
    Happiness, Health and Wealth in that order please!:A
  • Gerry1
    Gerry1 Posts: 9,936 Forumite
    Name Dropper First Post First Anniversary
    BJV said:
    mmmmikey said:
    BJV said:
    Oh, NO, I was hoping Octopus would be better than this.

    We have just got an electric car and are swapping from Scottish Power, who were terrible, to Octopus because of their Ev rates. Hope I don't have the same problem. 
    Hi, they generally are better than this, I think it's just growing pains rather than anything else. Having problems with my own billing at the moment but although it's frustrating it isn't really a big deal and at least with Octopus I have the confidence they'll sort it out sooner or later. I'm on Tracker and consistently paying 30% less than SVR so worth putting up with a bit of sloppy admin while they get their act together again.
    I am looking forward to getting all me washing and drying done when I am asleep  :):smile:  
    I trust that you have working smoke alarms that are interlinked and you have an alternative escape route? 
    Fire brigades warn against unattended use of washing machines and tumble dryers, let alone use when sleeping.
    Even refrigerators can cause fires (remember Grenfell)...
  • BikingBud
    BikingBud Posts: 1,731 Forumite
    Photogenic First Post Name Dropper First Anniversary
    thanks  I'll wait to see if they turn up to mend it - they don't seem bothered - no readings for gas or electric so presume it is some sort of transmitter problem
    Whatever their position or level of engagement I would be bothered.

    I would suggest that failing to keep track of own consumption and getting billed on inaccurate estimated readings is one of the recurring problems that has most impact on personal cash flow and stress

    Check on your Octopus account and input manual readings.
    Mortgage: £200,000 (Sep 2021)                                      Initial MF date: Sep 2031 

    Int Rate:
    1.19% fixed until Nov 2026 (8.5% follow on rate?)
    Cap+Int Repaid: £65100 (32%)  £80,704 (40%) £82468 (40.48%)£89507 (43%) £91267 (44.7%) £98,309 (48.02%)

    Target MF date: Nov 2026  Current MF date: Dec 2029,  Nov 2029, Apr 2029, May 2029                                    
    Target Int Saving: £25,561 Current Int Saved: £12,350,   £13,421,  £16,991, £17,989, £18,699, £20,495

    Overpayments suspended and surplus cash currently being diverted to high interest savings.
  • wild666
    wild666 Posts: 2,117 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    I have  SMETS 1 smart meters and only the electric can be read by Octopus but I haven't had any readings in my account since the 19th Jan. I keep checking several times per day but there's only up to the 19th Jan. If it continues then I will contact them, but I'm hopeful that by tomorrow it will sort itself out. 
    Someone please tell me what money is
  • mac.d
    mac.d Posts: 1,345 Forumite
    Name Dropper First Post First Anniversary
    I've been waiting for over 2 months for an engineer appointment to fix my electric meter. I didn't have too long to wait when Octopus installed it last year but not so good now. First they said they'd contact "our engineer team" for an appointment and when I chased it up after two months it's we'll contact "your meter operators".... 

    They've been good apart from this wait, but I'm guessing the availablity of meter fixers in your area has a large part to play.
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