Registered address of a holiday business

Louielouie_3

Can anyone help me ? I’m trying to find the home address of a registered business . Refusing through booking.com to give a refund which they agreed to . Leaving a dirty noisy holiday cottage . Now ignoring messages and calls from the company and me ! I’m thinking of going to small claims courts . I have contact numbers name etc but need the registered home address . Or any other ideas ? 1 star yard tenbury wells Thank you 

elsien

How did you pay for the cottage? Credit card or something else?

Do you know if it’s a registered company and if so, have you looked it up on companies house?

Have you tried looking up the ownership details on the land registry site? 

Grumpy_chap

Louielouie_3 said:

Can anyone help me ? I’m trying to find the home address of a registered business . Refusing through booking.com to give a refund which they agreed to . Leaving a dirty noisy holiday cottage . Now ignoring messages and calls from the company and me ! I’m thinking of going to small claims courts . I have contact numbers name etc but need the registered home address . Or any other ideas ? 1 star yard tenbury wells Thank you 

I am not sure that this is in the best area of the forum.
"Consumer Rights" or "UK Holidays, Days Out & Entertainment" might be more appropriate locations.

If you can provide some more details, people might be able to give indications as to what type of remedy may be realistic.
Did you book and is your contract with Booking.com or with the holiday cottage direct?
Did you stay at the holiday cottage for the duration originally intended?
Can you share more detail on the nature of the issues you experienced with the property?  Noise and dirty might have different elements of responsibility.
What was dirty?  How dirty?
Where did the noise originate?

What outcome are you seeking?

Grumpelstiltskin

Presumably this is the place.

Star Yard, Tenbury – Updated 2024 Prices (booking.com)

Louielouie_3

elsien said:

How did you pay for the cottage? Credit card or something else?

Do you know if it’s a registered company and if so, have you looked it up on companies house?

Have you tried looking up the ownership details on the land registry site? 

Thanks I will check it out . If I paid on credit card can I go to the company for a refund ? 

Louielouie_3

How do I change the area the message is listed in ? I booked with booking.com they are telling me after quite a few calls that they are only the advertising agent and they cannot ensure the standards are as described or if there are issues will not get involve . Any issues are direct to the owners . The owners are refusing to reply by phone or email about the issues to booking .com or myself ! I notified the owner on the first evening that there were issues with a very loud music concert coming through from a neighbouring cottage and was still awake at 12-30 am . I have also taken photos the dirty bathroom shouldn’t have to clean before using damages to walls , paper coming off and more. .I asked for a refund minus the 1 night and have messages from the owner saying they would contact booking.commas they can only process the refund I have been told if the owners agree . Rang and spoke to the owner who again 
said the refund was being issued nothing but lies !

elsien

Not if there was a third-party involved, so it depends whether you paid Booking.com or the cottage owner directly
https://www.thisismoney.co.uk/money/experts/article-7588047/amp/Why-use-Section-75-make-claim-using-party.html

Louielouie_3

Yes I paid on my credit card can I claim it back ? 

Louielouie_3

I only stayed a few hours and told the owners I couldn’t stay there with no sleep or not clean . The stay was for 4 nights . 

GrumpyDil

The S75 claim depends on who the payment was made to.  I think you will struggle as my guess is that booking.com took the money and passed it to the owner which likely breaks the chain for a S75 claim.

sheramber

Whose name is against the charge on your credit card?