HSBC closed current account and savings

clast07

Started the complaint with them on Friday. All I have from tha5 is a reference number.

clast07

Cifas response is have no data.

Shakin_Steve

clast07 said:

Cifas response is have no data.

Don't want to be pessimistic, but that's usually how it works. CIFAS takes a few weeks to update and then any new accounts you've opened get closed.

clast07

Thanks for this. More stress and inconvenience in the future then.

MrFrugalFever

clast07 said:

Thanks for this. More stress and inconvenience in the future then.

Only you will know if you've breached the banks terms and conditions seriously enough for an immediate closure.

Can you honestly say that no points on the list that has been posted on this thread are applicable to your actions within the last 12 months? If so, you have nothing to worry about other than challenging a decision in the correct way and getting things put right.

pridehappy

Banks can close accounts for a multitude of reasons, so if they haven't got in touch with you, it's best to check for a CIFAS marker (which I believe someone else provided above).

It's easiest to start by opening a current account with another provider, but make sure to do an eligibility check first. Nationwide is a great example. You might though have to manually transfer your direct debits etc. I'd always also recommend having a secondary account just in-case elsewhere, perhaps Starling or another high street bank. 

If you haven't yet received communication, you can call HSBC or go into your local branch and ask for more details. Sometimes they will provide them, sometimes they may not. You can always submit a complaint if they aren't acting very well.

grumbler

pridehappy said:

...
It's easiest to start by opening a current account with another provider, but make sure to do an eligibility check first.

Do such checks really exist?

If you haven't yet received communication, you can call HSBC or go into your local branch and ask for more details.

Good luck with this! Waste of time usually...

clast07 said:

As worded in branch as post an annual review can no longer provide financial services. In branch rep had no details of the review.

clast07

Complain in no response other than acknowledgement, letter in says account review and cheque will be sent complaint now in with FOS. 

eskbanker

clast07 said:

Complain in no response other than acknowledgement, letter in says account review and cheque will be sent complaint now in with FOS. 

Are you able to share the letter, with all personal details redacted?

born_again

clast07 said:

Complain in no response other than acknowledgement, letter in says account review and cheque will be sent complaint now in with FOS. 

So you complained on Friday 19th Jan.
You are aware that you have to give HSBC 8 weeks to deal with the complaint, unless they issue a deadlock letter before that.
FOS will not action anything yet.
Even then FOS will not resolve your complaint in days. You are looking at months.