Sky Broadband Social Tariff

mariat
mariat Posts: 159
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edited 18 January at 2:28PM in Broadband & internet access
I've just called Sky to ask about their Social Tariff, after searching for the same on their website.
It says that, those claiming Pension Credit (along with other means tested benefits), are eligible.
The first agent I spoke to had no idea what I was talking about so transferred me to India (?). She told me I could only get the tariff if I claimed Universal Credit. In the end I had to read from Sky's webpage which lists eligible benefits before she put me on hold and spoke to a manager. She came back and asked for my Universal Credit number. Again I explained I claim Pension Credit so don't have that number. She said she could only help if I have that number. I asked to speak to a manager, she said they are not available, despite the fact she'd just consulted one. I think Sky are being deliberately obstructive.
Does anyone know of a way round this?

Comments

  • M25
    M25 Posts: 114
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    Just call again it'll be a different person.

    Be clear what you want. Do not give out your NI number to anyone.
  • southsidergs
    southsidergs Posts: 273
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    edited 19 January at 9:07AM
    M25 said:
    Just call again it'll be a different person.

    Be clear what you want. Do not give out your NI number to anyone.
    Emmmm they'll have to give the NI number for a social tariff so eligibility can be checked

    To the OP i suspect when they said UC number they actually meant NI number tbh
  • Jon_01
    Jon_01 Posts: 5,862
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    I suspect you'll have the same issues that people are having with Voda's Social Tariff.  There's a thread further down the page.
    These seem more a PR stunt than a real offer, and people are being either not contacted or told they've failed the credit check.

    But as M25 says above, you will have to give them your NI number, as they use that to check with the DWP that you're in receipt of the right benefit.
  • According to Sky themselves, the social tariff is only for existing customers for 12 months, new customers have to go through NOW Broadband instead.
  • mariat
    mariat Posts: 159
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    According to Sky themselves, the social tariff is only for existing customers for 12 months, new customers have to go through NOW Broadband instead.
    We've been with Sky for 18 years, this is the first time I've had a problem with them. 
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