Broken Gas meter

LutherL33

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

QrizB

See my reply to your comment on the other thread.

SAC2334

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

You have to phone your supplier as you are now using unregistered gas which is not allowed. The meter is not broken unless you think a flat battery makes any appliance "broken " 
 The meter would have been giving a warning sign on the meter "low battery " and according to your terms and conditions of supply that is the time to get in touch with your supplier .

Gerry1

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

The meter would have been giving a warning sign on the meter "low battery " and according to your terms and conditions of supply that is the time to get in touch with your supplier.

If smart meters were any good they'd phone home when the low battery warning popped up.

Why should the burden to monitor the meter on the wall fall on consumers?  They probably haven't even been told their so-called smart gas meter has a battery, let alone how they should check it.

QrizB

Gerry1 said:

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

The meter would have been giving a warning sign on the meter "low battery " and according to your terms and conditions of supply that is the time to get in touch with your supplier.

If smart meters were any good they'd phone home when the low battery warning popped up.

If OP did have a smart meter it would have alerted the supplier to a low battery.

OP, however, doesn't have a smart meter. They have a dumb electronic card-prepayment meter.

Gerry1 said:

Why should the burden to monitor the meter on the wall fall on consumers?

The OP will be visiting their meter periodically to top up their prepayment. This is their opportunity to see the "low battery" warning.
Who else would you expect to be checking a dumb gas meter monthly?

MeteredOut

Is it this meter?

https://iamthemeterman.co.uk/gas/siemens-e6-gas-meter/

Note the comment on that blog post.

(Note that is Siemans but same model as Landis + Gyr)

Spoonie_Turtle

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

You have to phone your supplier as you are now using unregistered gas which is not allowed. The meter is not broken unless you think a flat battery makes any appliance "broken " 

It is broken if it's not doing its job of recording usage.

MeteredOut

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

You have to phone your supplier as you are now using unregistered gas which is not allowed. The meter is not broken unless you think a flat battery makes any appliance "broken " 
 The meter would have been giving a warning sign on the meter "low battery " and according to your terms and conditions of supply that is the time to get in touch with your supplier .

Do you know for sure the Landis + Gyr E6 has a "low battery" warning or are you assuming that?

If its the one I linked to above, it does not. It does have a "b" indicator (alongside C, d & E) and I've read that might mean low battery, but (if true) a supplier cannot expect a customer to know that (or even look out for that).

Saying that, a blank screen is a sure sign the battery is flat, and the OP should be notifying their supplier.

If I was the OP, I'd also be checking their readings look normal in the period (months) leading up to the screen going blank - my E6S was incrementing even whilst isolated from the gas. It's currently being tested.

SAC2334

Gerry1 said:

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

The meter would have been giving a warning sign on the meter "low battery " and according to your terms and conditions of supply that is the time to get in touch with your supplier.

If smart meters were any good they'd phone home when the low battery warning popped up.

Why should the burden to monitor the meter on the wall fall on consumers?  They probably haven't even been told their so-called smart gas meter has a battery, let alone how they should check it.

Because its in everyones Terms and Conditions to report any fault on any meter as soon as possible to their supplier. Every supplier has the same T and C s . Does not matter what the fault is they have to report it .
Smart meters do report back to the suppliers on low battery  but its the suppliers who are not any good of taking notice and are negligent  with both smart and dumb meters . Dumb meters can t report faults 

Marty_NUFC

Call your supplier and they will be able to arrange for a meter replacement for you, the blank display is likely caused by the battery running out on the meter as others have mentioned.

SAC2334

Spoonie_Turtle said:

SAC2334 said:

LutherL33 said:

HELP NEEDED - I have an EDF meter for gas and it's a card top up E6 type Landis Gyr however it is completely BLANK. I have tried topping up and it is still not working but we are still getting the gas supplied. Does this meter have the ability to record the usage since it has been off?

You have to phone your supplier as you are now using unregistered gas which is not allowed. The meter is not broken unless you think a flat battery makes any appliance "broken " 

It is broken if it's not doing its job of recording usage.

What ! so when your TV remotes battery runs down do you describe that as "broken " , or any of the many battery devices we have .It aint broke , just needs battery charging or replacing .