cancelling BT broadband by email is allowed in contract law

After last years ridiculous BT increases in march23 we realised how much more we were paying for BT broadband compared with its rivals . we asked to serve notice that in may 24 we wished to cancel as that was the end of our 24 month contract . we were told that we couldn't give that much notice and keep the service until then . We agreed the 30 days notice they state in the contract is a MINIMUM  notice period and that we have a legal right ( I learnt this from Martin Lewis contract rights  posts ) to give notice by email . we raised a formal complaint with Bt and they confirmed that their system will allow giving 90 days notice before contract end date and that you can email them at [email protected] . this way you don't have to go through the laborious task of listening to them explaining that you should stay with them on their super deal ; when it clearly isn't ! 

Comments

  • simax
    simax Posts: 1,944
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    Massive bugbear of mine is things like this…. Making it all too easy to sign up to things online etc, but then making you call up to cancel…. OFCOM should mandate to all suppliers that the same methods of contact should be acceptable for leaving as they are for joining…
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • BadDebtor
    BadDebtor Posts: 153
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    I had similar issue with Sky some years ago, told me to call back in a month and then a month later they said I should have notified them earlier.  Thing is you pay Sky in advance so they should always owe you money.
  • 400ixl
    400ixl Posts: 2,642
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    You don't give notice in this way for broadband unless you are going for a non Openreach supplier. It can actually work out worse for you.

    How do you plan to get a new provider to give you a new service at exactly the same time as BT cut you off?

    What you do it you sign up with your new supplier around 14 days prior to the contract ending. They contact BT and tell them the service will be transferring and take it from there. The supply is then switched and you will either get the remaining days back from BT, or be billed for the few days if it is later than the contract end date. Same goes with the new supplier, you will get either a few days more or less billing.

    It may mean you pay twice for the month, but you get refunded the money back.

    You have made a mountain out of mole hill really.
  • chanz4
    chanz4 Posts: 10,850
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    if no new supplier taking on make sure you await the cease charge your going to be billed under contract term
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • JSmithy45AD
    JSmithy45AD Posts: 341
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    400ixl said:
    You don't give notice in this way for broadband unless you are going for a non Openreach supplier. It can actually work out worse for you.

    How do you plan to get a new provider to give you a new service at exactly the same time as BT cut you off?

    What you do it you sign up with your new supplier around 14 days prior to the contract ending. They contact BT and tell them the service will be transferring and take it from there. The supply is then switched and you will either get the remaining days back from BT, or be billed for the few days if it is later than the contract end date. Same goes with the new supplier, you will get either a few days more or less billing.

    It may mean you pay twice for the month, but you get refunded the money back.

    You have made a mountain out of mole hill really.
    Yep, and they'll now be without broadband for awhile when it turns off.
  • 400ixl said:
    You don't give notice in this way for broadband unless you are going for a non Openreach supplier. It can actually work out worse for you.

    How do you plan to get a new provider to give you a new service at exactly the same time as BT cut you off?

    What you do it you sign up with your new supplier around 14 days prior to the contract ending. They contact BT and tell them the service will be transferring and take it from there. The supply is then switched and you will either get the remaining days back from BT, or be billed for the few days if it is later than the contract end date. Same goes with the new supplier, you will get either a few days more or less billing.

    It may mean you pay twice for the month, but you get refunded the money back.

    You have made a mountain out of mole hill really.
    Easy enough to get a new supplier and you don't need to involve old supplier . under your system you haven't given old supplier 30 days notice as required . I bet BT still ring you up with the hard sell , as still under cooling off period with new supplier . I think your confusing bank switching which is seamless for regulatory reasons ?
  • timjim
    timjim Posts: 77
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    I think the problem is that the new supplier won't able to activate the service while there is a cancellation on the line
  • timjim said:
    I think the problem is that the new supplier won't able to activate the service while there is a cancellation on the line
    thanks .  were in the luck position of being on holiday for 3 months when service ends with BT . I can then check MSE for best deals before we return to this country and book in .  the money saved on BT's inflated £65/month for fibre broadband only service we have equates to £200 ; Martin Lewis would be proud of this saving . then on return we could get an equivalent internet speed service for £28/month saving £35/every month on !
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