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Lebara Messages not recorded in Usage History

Richchad Posts: 552 Forumite

16 January 2024 at 12:15PM edited 16 January 2024 at 3:15PM in Mobiles

After getting my number ported in from Tesco to Lebara I noticed my SMS messages were showing the recipient my temporary Lebara number and not my ported in number.

I spoke to Lebara and they told me to turn off chats in my Samsung S23+ phone and turn back on again and the phone then verified my ported in number okay and it now shows correctly when sending messages.

A new problem has arisen that the SMS messages no longer show in my Message usage history, they did show my temporary number before but don't show my ported in number.

Has anyone had anything similar after porting in their number, am I missing something I should do with the phone?

Update:

I had to reinstall the Lebara App to get the message history back, might be useful to know by someone with same problem.

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Lebara Messages not recorded in Usage History

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