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Vueling flight cancelled, all they offered instead was a BUS from Spain to England
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Resolver would be a waste of time - they're just a different route to direct a complaint to ultimately the same place, i.e. the airline!Bungaroosh said:Vueling have responded and refused compensation:[...]
I suspect trying to deal with Vueling directly may be flogging a dead horse, so would it be advisable to try Resolver in the next instance?
As Vueling aren't members of an ADR scheme, you could try the CAA's PACT service as a genuine independent escalation:
https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/
or the Spanish civil aviation authority:
https://www.seguridadaerea.gob.es/en/ambitos/derechos-de-los-pasajeros/procedimiento-para-reclamar/procedimiento-para-reclamar-ante-aesa-reg.261-2004
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