Vueling flight cancelled, all they offered instead was a BUS from Spain to England

eskbanker

Bungaroosh said:

Vueling have responded and refused compensation:

[...] I suspect trying to deal with Vueling directly may be flogging a dead horse, so would it be advisable to try Resolver in the next instance?

Resolver would be a waste of time - they're just a different route to direct a complaint to ultimately the same place, i.e. the airline!

As Vueling aren't members of an ADR scheme, you could try the CAA's PACT service as a genuine independent escalation:

https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/

or the Spanish civil aviation authority:

https://www.seguridadaerea.gob.es/en/ambitos/derechos-de-los-pasajeros/procedimiento-para-reclamar/procedimiento-para-reclamar-ante-aesa-reg.261-2004