Return unused vouchers

RefluentBeans

Jms84 said:

So, they do have a 14 day return policy .... but not on sale items..
So just waiting for further info from them.

FWIW- online purchases are always (normally) returnable within 14 days, unless they’re customised (or in a few other scenarios). 

What other stuff does this tattoo place sell?! 

ArbitraryRandom

RefluentBeans said:

Jms84 said:

So, they do have a 14 day return policy .... but not on sale items..
So just waiting for further info from them.

FWIW- online purchases are always (normally) returnable within 14 days, unless they’re customised (or in a few other scenarios). 

What other stuff does this tattoo place sell?! 

As someone who hates the very idea of being stabbed thousands of times with tiny needles - the local one sells an excellent range of hoodies (I have several) designed by the tattoo artist.  

Okell

ArbitraryRandom said:

.... I ask because you have limited rights when it comes to:  

"Contracts to provide accommodation, transport, catering or leisure services (for example hotel accommodation; plane, train, or concert tickets; car hire; or sporting events) where you agree to provide the service on a specific date or within a specific period." 

And I'm not sure if a tattoo would count as a beauty (aka leisure) service...? 

Apologies in advance for going off at a tangent, but is there any authority for the proposition that "beauty services" (whatever they are) are either related to leisure activities or are a leisure activity in their own right? 

I've never understood it when posters here have stated it, but perhaps that's because I'm a man.  Certainly my idea of a leisure activity would not include anything that could possible be associated with "beauty".

I just wonder where the idea has come from.  The actual wording of the exception in the regulations is as follows:

"the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance."

I'm referring to "beauty services" on a particular date or within a particular period.

Incidentally, where do you get your quote from?  It's different from the text of the regulation itself.

Again - apologies for derailing...

ArbitraryRandom

Okell said:

ArbitraryRandom said:

.... I ask because you have limited rights when it comes to:  

"Contracts to provide accommodation, transport, catering or leisure services (for example hotel accommodation; plane, train, or concert tickets; car hire; or sporting events) where you agree to provide the service on a specific date or within a specific period." 

And I'm not sure if a tattoo would count as a beauty (aka leisure) service...? 

Apologies in advance for going off at a tangent, but is there any authority for the proposition that "beauty services" (whatever they are) are either related to leisure activities or are a leisure activity in their own right? 

I've never understood it when posters here have stated it, but perhaps that's because I'm a man.  Certainly my idea of a leisure activity would not include anything that could possible be associated with "beauty".

I just wonder where the idea has come from.  The actual wording of the exception in the regulations is as follows:

"the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance."

I'm referring to "beauty services" on a particular date or within a particular period.

Incidentally, where do you get your quote from?  It's different from the text of the regulation itself.

Again - apologies for derailing...

That is an excellent question - my initial assumption was that I took it from here (as I remember checking the examples given to see if one would helpfully be relevant and it's somewhere I've taken from before) But the wording isn't quite the same... I'm going to assume my error and that I either copied it from somewhere where it was being paraphrased or I intended to paraphrase and mistakenly made it a quote. My apologies and thank you for noticing. 
 

To your broader point, I don't know if there is such an authority (I'm not aware of one). The legislation was seemingly intentionally written in several places as to be permissive rather than proscriptive - You could have a look at something like tax law, which may provide either a definition or at the least a working basis*... but in the absence of any such specificity in the text or associated government guidance, I would expect a magistrate to interpret the text using the 'reasonableness test' on a case by case basis as it related to the specific claim (as small claims are not authoritative and do not serve as legal precedents for future cases).  

While I am in no way strongly arguing the view is correct, in this case, my broad thinking was: if the intent behind the law (as outlined in the guidance at H9) is to protect businesses where capacity is set aside to provide a service; then you can easily see the logic with a restaurant or an accommodation booking, or a scheduled sporting event, where a certain capacity or staff numbers might be reserved/arranged in response to bookings on a specific dates or time. But then - it goes on to say it includes within a 'period of performance' - and with that wording I could imagine a scenario where a tattoo shop anticipated lower sales/footfall in January, and so decided to run a promotion offering a set number of gift vouchers at a discount with a 4 week validity to attempt to fill the gap... thus creating a situation where a cancellation at 14 days would make it difficult to reallocate the capacity or resell the booking, which might meet the same core principles for protection.  

Does that make sense? I'm not saying it DOES meet the definition (if pushed I'd say it probably doesn't) but I'm not sure. 
 


*My personal definition of 'leisure services' could broadly be outlined as recreational services that are not essential or necessary for daily living (including entertainment, sport, fitness and beauty).  

Jms84

Full refund! 
Didn't have to worry, and they were lovely, so will be keeping my appointment for the tattoo I have. 

pinkshoes

Jms84 said:

When I say whim, I want a tattoo.. know of this studio. Saw they had a 50% sale on..so bought a couple of vouchers without reading that only one voucher per booking.
No I hadn't been drinking 🤣 

I'll happily have the tattoo, but don't need the extra vouchers I bought as I would need to book and get another tattoo. 
The value of the vouchers are £100, I paid £50

I just didn't pay attention to the t&c. Well it wasn't obvious in bit I read. 

They emailed through the vouchers. I don't have any other information. No copy of t&c.

Surely the solution is the modify your tattoo design into two halves?

E.g. if you want a spider tattoo, then tell them you want HALF a spider tattoo done and use one voucher.

Then book another session to get the other half done and use another voucher! 

eskbanker

pinkshoes said:

Surely the solution is the modify your tattoo design into two halves?

Start with 'Wendy' and then complete the rest of 'Welcome to Jamaica, have a nice day' later?