Return unused vouchers

Jms84

Hey,
Am I able to ask for a refund on vouchers. Had a look and I think it comes under distance selling. So 14 days?

They were vouchers for a tattoo studio, 50% off. 
I've changed my mind.
I have asked for a refund and just waiting on the response. 
Just looking for advice in case I need to argue wirh them.
Thank you

Aylesbury_Duck

How did you order them?  Online?  

ArbitraryRandom

I think agree with you it should come under DSR, but gift vouchers can be a tricky one... What were the terms you agreed to? Are they available online for us to look at?

I ask because you have limited rights when it comes to:  

"Contracts to provide accommodation, transport, catering or leisure services (for example hotel accommodation; plane, train, or concert tickets; car hire; or sporting events) where you agree to provide the service on a specific date or within a specific period." 

And I'm not sure if a tattoo would count as a beauty (aka leisure) service...? 

Jms84

I don't have the T&c to hand, they don't provide them after selling.
It was a limited offer. Now not available.

It was a whim I purchased them on without reading the T&c correctly.. I didn't know I couldn't use more than one voucher per booking 🤦‍♀️ 

I will await and see what they come back with. I'm sure they will argue the case. 
I did pay online through Amex, so hoping they might also help! 

Thanks for responding.

Aylesbury_Duck

Did you buy them from an online store?

Paying online is perhaps not the same thing.

Jms84

They sold them online, so yeah all dealt with via their website.

RefluentBeans

ArbitraryRandom said:

I think agree with you it should come under DSR, but gift vouchers can be a tricky one... What were the terms you agreed to? Are they available online for us to look at?

I ask because you have limited rights when it comes to:  

"Contracts to provide accommodation, transport, catering or leisure services (for example hotel accommodation; plane, train, or concert tickets; car hire; or sporting events) where you agree to provide the service on a specific date or within a specific period." 

And I'm not sure if a tattoo would count as a beauty (aka leisure) service...? 

I don’t think this holds up - a flight voucher isn’t a flight in if itself and so surely couldn’t be considered ‘travel’. So I wouldn’t think the voucher themselves would be considered beauty purchase. 

I think that there would be a tough challenge here for arguing the 14 day requirement is not required. OP has a pretty good chance of getting money back. I would imagine it may be tricky though as small businesses may not have dealt with refunds on vouchers and instead fall back to the ‘non-refundable’ nature of most gift cards - but with presentation of the correct facts they should be persuaded. 

ArbitraryRandom

RefluentBeans said:

ArbitraryRandom said:

I think agree with you it should come under DSR, but gift vouchers can be a tricky one... What were the terms you agreed to? Are they available online for us to look at?

I ask because you have limited rights when it comes to:  

"Contracts to provide accommodation, transport, catering or leisure services (for example hotel accommodation; plane, train, or concert tickets; car hire; or sporting events) where you agree to provide the service on a specific date or within a specific period." 

And I'm not sure if a tattoo would count as a beauty (aka leisure) service...? 

I don’t think this holds up - a flight voucher isn’t a flight in if itself and so surely couldn’t be considered ‘travel’. So I wouldn’t think the voucher themselves would be considered beauty purchase. 

I think that there would be a tough challenge here for arguing the 14 day requirement is not required. OP has a pretty good chance of getting money back. I would imagine it may be tricky though as small businesses may not have dealt with refunds on vouchers and instead fall back to the ‘non-refundable’ nature of most gift cards - but with presentation of the correct facts they should be persuaded. 

For what it's worth, I agree, but the wording I'm unclear about is if the vouchers themselves form a contract to provide the service within a specific period... 

Plus the price (as the consumer contract regs only apply to services costing more than £42) 

Alderbank

It depends very much on what paperwork you have.
If you have no more than a line on your Amex statement saying you paid the tattoo parlour £xx you might struggle even to show that was not for services received at the time.

You say you purchased on a whim. Were you entirely sober at the time?
I only ask because Oliver Reed famously told Des O'Connor that he only agreed to have his manhood tattooed because he was drunk. 

Jms84

When I say whim, I want a tattoo.. know of this studio. Saw they had a 50% sale on..so bought a couple of vouchers without reading that only one voucher per booking.
No I hadn't been drinking 🤣 

I'll happily have the tattoo, but don't need the extra vouchers I bought as I would need to book and get another tattoo. 
The value of the vouchers are £100, I paid £50

I just didn't pay attention to the t&c. Well it wasn't obvious in bit I read. 

They emailed through the vouchers. I don't have any other information. No copy of t&c.

Aylesbury_Duck

I suspect they'll want your business and will just return the second voucher.