Statements from a closed switched bank account

thesled

Last year I switched away from old Barclays current account and all went well but I now need statements from 2022 for my tax return and I can't find them. I've got a horrible feeling I might have chucked them. Oops. 

Point is can I still get duplicates of some kind from Barclays? I found some information that said if I could still get online I could have access to them and I tried it, it appeared to work at first but then blew me out and locked up. 

I still have the basic account details but no card or PIN numbers. 

I'm wondering if they are obliged to provide them by law or under the rules of the switching process?

Nasqueron

You can submit a DSAR if they can't help on the phone - that is a copy of all the records they hold on you. Typically held for 6 years after account closure

Ring them up and ask, if not, get the DSAR address from their site

born_again

thesled said:

Last year I switched away from old Barclays current account and all went well but I now need statements from 2022 for my tax return and I can't find them. I've got a horrible feeling I might have chucked them. Oops. 

Point is can I still get duplicates of some kind from Barclays? I found some information that said if I could still get online I could have access to them and I tried it, it appeared to work at first but then blew me out and locked up. 

I still have the basic account details but no card or PIN numbers. 

I'm wondering if they are obliged to provide them by law or under the rules of the switching process?

Yes, they give you a option when you leave to receive the last 6 years (think timeframe is right). 
After you have left, no idea.

GTR_King

Ring Barclays up with & tell them your details, they should be able to find them in the system,

they will then help you get copy of your statements, 

DSAR you will get transactions not statements! 

Should receive them in 5-7 working days maybe longer depends on Royal Mail in your area

Shakin_Steve

GTR_King said:

Ring Barclays up with & tell them your details, they should be able to find them in the system,

they will then help you get copy of your statements, 

DSAR you will get transactions not statements! 

Should receive them in 5-7 working days maybe longer depends on Royal Mail in your area

I admire your optimism 

GTR_King

Thanks but it seems RM takes ages now to deliver stuff had mail from Barclaycard turn up weeks later! 

Barclays should be able to locate the account info 

Nasqueron

GTR_King said:

Ring Barclays up with & tell them your details, they should be able to find them in the system,

they will then help you get copy of your statements, 

DSAR you will get transactions not statements! 

Should receive them in 5-7 working days maybe longer depends on Royal Mail in your area

Hence as I said, ring them up and ask, and if they can't help, then you'd have to DSAR them

A DSAR is a copy of all the data they hold on you, it can include transactions yes, along with statements, application forms etc. They cannot fulfil the legal requirements of a DSAR by just sending you a transaction log particularly for an account held in the last 6 years as they would have the data held per the normal process. Even after 6 years it might be archived off but still potentially available.

GTR_King

Soo true but when I did DSAR They just sent me transaction list not actual statements 

eskbanker

OP is looking for "duplicates of some kind" in order to complete a tax return, so is unlikely to need "actual statements" as such....

The requirement to complete such returns by two weeks' time may well become an obstacle though, when organisations have up to a month to respond to DSARs.

GTR_King

Well Barclays do copy statements which are like the originals, but don’t do duplicate statements unless they are the same thing  

eskbanker

GTR_King said:

Well Barclays do copy statements which are like the originals, but don’t do duplicate statements unless they are the same thing  

'Duplicate' and 'copy' would generally mean the same thing to most people, but the key point is that, despite how it was phrased, OP's requirement is unlikely to actually be a statement as such, but simply details of certain transactions in any intelligible form.