We Buy any Car - Changing their mind

MorningcoffeeIV

Is that your address you've furnished us with, Ben?

the_lunatic_is_in_my_head

I'd pop a copy of that over to their email address listed at the link 

https://www.webuyanycar.com/frequently-asked-questions/complaints-policy/

for complaints.

Letter is pretty good, perhaps remove a bit of the frustration to focus on the facts clearer and ask them specifically which term of the contract they are relying upon to terminate. 

If needed, happy to help draft the email if you can post the contents of the above letter in text form. 

born_again

Who obtained the settlement figure & what type of finance was on the car?

If it was PCP, had you paid 50%?

You can end your PCP through voluntary termination once you have paid 50% of the total amount payable. This does not just mean half your monthly payments – it is half of the amount payable over the entire course of the agreement, including interest, fees and the optional final-balloon-payment.

Could explain the reduced price 🤷‍♀️

Alderbank

Don't get too worked up about V5cs and registered keepers. V5c has nothing to do with who owns the vehicle. In fact, if it was on finance you probably never owned it.
WBAC will have taken the trader's slip from the V5c document meaning they are not a registered keeper of the vehicle but have took possession of it from the previous owner.

Say for example that when you bought the car it had one previous owner. If it is returned to you by WBAC, when you eventually sell it the new buyer's V5c will say 'No of previous registered keepers: 2 (you and the previous owner).

sheramber

Have you done a HPi check to see what it says that could have  changed the value?

Was the settlement figure correct?

Exodi

I'm a bit suprised by how this thread is turning to be honest.

WBAC obviously offer less than the car might be worth when sold to an end user, how else can we expect them to make the money to pay for the likes of Phillip Schofield and Mufasa.

The one thing I find incredulous is that the OP bought the car for £44k on finance 6 months ago, and WBAC would pay £43k for it. It beggars belief they'd offer that much in the first place, they're hardly famous for making competitive offers, it's obvious why they can't.

Secondly I think we've jumped too quickly to WBAC being in the wrong as there is finance on the vehicle. born_again actually raises this point perfectly -

born_again said:

Who obtained the settlement figure & what type of finance was on the car?

If it was PCP, had you paid 50%?

You can end your PCP through voluntary termination once you have paid 50% of the total amount payable. This does not just mean half your monthly payments – it is half of the amount payable over the entire course of the agreement, including interest, fees and the optional final-balloon-payment.

Could explain the reduced price 🤷‍♀️

I can only imagine what interest rate finance taken out 6 months ago would be at...

If you took the deal at WBAC's revised offer (£33k), you'd need to pay them just under £3.5k to take the car, which to be honest is exactly what I'd expect from a car that has only just had finance taken out on it (because of the 50% VT and because depreciation is fastest the younger the vehicle).

Bmd1989

I sent a letter with a few quotes from Citizens advice, basically saying they’re in breach of contract. 

Bmd1989

Also that’s my car in its current location lol. Who knows the damage on the poor thing. 


 

Exodi

Bmd1989 said:
It was evaluated originally at £43k online, reevaluated when there in person at £42,738 which was agreed, signed for, in their possession and now they’re going back on their offer and asking for 33k after the sale. I paid 44k for it 6 months ago., something doesn’t seem right.

pinkshoes said:

Have they told you why it has been valued £10k lower?

Grumpy_chap said:

A £10k devaluation after they have the car is substantial.
Have they given a reason for this?

Why do you both think WBAC would buy a car at retail price?

Bmd1989 said:

Also that’s my car in its current location lol. Who knows the damage on the poor thing.  

I don't think it would make much sense for WBAC to damage assets they intend to sell.

(I sound like I work for them now).

the_lunatic_is_in_my_head

Exodi said:

I'm a bit suprised by how this thread is turning to be honest.

WBAC obviously offer less than the car might be worth when sold to an end user, how else can we expect them to make the money to pay for the likes of Phillip Schofield and Mufasa.

The one thing I find incredulous is that the OP bought the car for £44k on finance 6 months ago, and WBAC would pay £43k for it. It beggars belief they'd offer that much in the first place, they're hardly famous for making competitive offers, it's obvious why they can't.

Secondly I think we've jumped too quickly to WBAC being in the wrong as there is finance on the vehicle. born_again actually raises this point perfectly -

born_again said:

Who obtained the settlement figure & what type of finance was on the car?

If it was PCP, had you paid 50%?

You can end your PCP through voluntary termination once you have paid 50% of the total amount payable. This does not just mean half your monthly payments – it is half of the amount payable over the entire course of the agreement, including interest, fees and the optional final-balloon-payment.

Could explain the reduced price 🤷‍♀️

I can only imagine what interest rate finance taken out 6 months ago would be at...

If you took the deal at WBAC's revised offer (£33k), you'd need to pay them just under £3.5k to take the car, which to be honest is exactly what I'd expect from a car that has only just had finance taken out on it (because of the 50% VT and because depreciation is fastest the younger the vehicle).

I agree with all this but If they've dropped the ball and made a mistake then that's on them (the mistake isn't obvious enough, it's not like they offered £100k in error) or if they have a valid reason as per their terms then fair enough. 

It's just you'd expect WBAC to spell out to the OP exactly what has occurred and which term they are relying on to terminate the agreement.

I don't think raising a complaint, as WBAC suggest you do if you ae unhappy with anything, to find out that answer is unreasonable