Fixing a gas leak? Insurance?

MeteredOut

englishlady90 said:

MeteredOut said:

englishlady90 said:

@jezebel did British Gas cover the fix to the leak? We are in the same situation and I’m freaking out…  

Officially, it depends entirely where the leak is - before or after the gas meter?

Sorry, very new to this! I have the same situation as the OP, cadence came and said it’s our pipework not the meter and not their side, so after the meter. We have homecare with British Gas.. I have a small child in the house. 

British Gas and British Gas Homecare are two entirely disparate things (yes, confusing).

You initially asked if British Gas had fixed the OPs leak. Since the leak is after your meter, it is your responsibility and British Gas (or the gas network provider, Cadent) would not fix this.

You've now said you have BG Homecare insurance. Based on a quick google, they should cover this, but that may depend on what package you have. Have you checked with them?

Unless the small child in your house is Gas Safety Registered, their presence is unlikely to alter change this.

englishlady90

MeteredOut said:

englishlady90 said:

MeteredOut said:

englishlady90 said:

@jezebel did British Gas cover the fix to the leak? We are in the same situation and I’m freaking out…  

Officially, it depends entirely where the leak is - before or after the gas meter?

Sorry, very new to this! I have the same situation as the OP, cadence came and said it’s our pipework not the meter and not their side, so after the meter. We have homecare with British Gas.. I have a small child in the house. 

British Gas and British Gas Homecare are two entirely disparate things (yes, confusing).

You initially asked if British Gas had fixed the OPs leak. Since the leak is after your meter, it is your responsibility and British Gas (or the gas network provider, Cadent) would not fix this.

You've now said you have BG Homecare insurance. Based on a quick google, they should cover this, but that may depend on what package you have. Have you checked with them?

Unless the small child in your house is Gas Safety Registered, their presence is unlikely to alter change this.

Yes, I asked if BG had fixed this because OP also had the homecare plan and the leak in her pipework after the meter. This is what I was trying to find out. They are not committing over the phone to whether or not it’s included so now it’s a waiting game until they actually show up for their appointment.. was just seeking some reassurance as I’m very stressed out.

MeteredOut

englishlady90 said:

MeteredOut said:

englishlady90 said:

MeteredOut said:

englishlady90 said:

@jezebel did British Gas cover the fix to the leak? We are in the same situation and I’m freaking out…  

Officially, it depends entirely where the leak is - before or after the gas meter?

Sorry, very new to this! I have the same situation as the OP, cadence came and said it’s our pipework not the meter and not their side, so after the meter. We have homecare with British Gas.. I have a small child in the house. 

British Gas and British Gas Homecare are two entirely disparate things (yes, confusing).

You initially asked if British Gas had fixed the OPs leak. Since the leak is after your meter, it is your responsibility and British Gas (or the gas network provider, Cadent) would not fix this.

You've now said you have BG Homecare insurance. Based on a quick google, they should cover this, but that may depend on what package you have. Have you checked with them?

Unless the small child in your house is Gas Safety Registered, their presence is unlikely to alter change this.

Yes, I asked if BG had fixed this because OP also had the homecare plan and the leak in her pipework after the meter. This is what I was trying to find out. They are not committing over the phone to whether or not it’s included so now it’s a waiting game until they actually show up for their appointment.. was just seeking some reassurance as I’m very stressed out.

How bad is the leak? I assume the Cadent engineer would have turned off the supply if deemed unsafe. When is the appointment with BG Homecare?

englishlady90

MeteredOut said:

englishlady90 said:

MeteredOut said:

englishlady90 said:

MeteredOut said:

englishlady90 said:

@jezebel did British Gas cover the fix to the leak? We are in the same situation and I’m freaking out…  

Officially, it depends entirely where the leak is - before or after the gas meter?

Sorry, very new to this! I have the same situation as the OP, cadence came and said it’s our pipework not the meter and not their side, so after the meter. We have homecare with British Gas.. I have a small child in the house. 

British Gas and British Gas Homecare are two entirely disparate things (yes, confusing).

You initially asked if British Gas had fixed the OPs leak. Since the leak is after your meter, it is your responsibility and British Gas (or the gas network provider, Cadent) would not fix this.

You've now said you have BG Homecare insurance. Based on a quick google, they should cover this, but that may depend on what package you have. Have you checked with them?

Unless the small child in your house is Gas Safety Registered, their presence is unlikely to alter change this.

Yes, I asked if BG had fixed this because OP also had the homecare plan and the leak in her pipework after the meter. This is what I was trying to find out. They are not committing over the phone to whether or not it’s included so now it’s a waiting game until they actually show up for their appointment.. was just seeking some reassurance as I’m very stressed out.

How bad is the leak? I assume the Cadent engineer would have turned off the supply if deemed unsafe. When is the appointment with BG Homecare?

said it’s not major, but have switched everything off. British Gas coming tomorrow. I know it’s not loads to wait in the grand scheme of things but as I said, I’m very panicked and was just looking online for anything similar..