Octopus refused my refund request

Alnat1

If you take an item back to a shop for a refund or return goods you bought online, you are generally told it will take up to 10 days for the money to appear in your bank account.

MikeJXE

Seems strange unless you're usage is high 

I'm £395 in credit and expect to stay near that till end of April but who knows, better safe than sorry 

At that point I will request a refund of at least £250 and have no doubt I will get it, after 10 days of course

dunstonh

MikeJXE said:

Seems strange unless you're usage is high 

I'm £395 in credit and expect to stay near that till end of April but who knows, better safe than sorry 

At that point I will request a refund of at least £250 and have no doubt I will get it, after 10 days of course

End of April/Beginning of May is a sensible time to be asking back any credit.   At that point, the cold spell is over and you are starting the period of building up again for the next year.    its a safe point to draw out.   Unlike Jan/Feb when the coldest months are still to come.

pete-20-11

Can you try setting the direct debit to a lower figure, via the octopus app/website, to reduce the credit a bit each month? 

QrizB

Just to note the OP hasn't returned to this thread since posting.

It was bumped by someone with an unrelated query about the ten working day delay.

BobT36

Gerry1 said:

You can always call them and switch to Variable Direct Debit.

However, expect big bills in winter and lower in summer.

This. People think you "lose out" but !!!!!!? Just predict and budget better. It's the SAME money being used either way in that year, and it's better the cash being sat in your account earning YOU interest, rather than the corpos. For anything that you don't owe following a bill, that's YOUR money. 

I can totally understand where the person is vulnerable in some way and mentally just can't deal with managing the money / bills themselves, though. 

MikeJXE

pete-20-11 said:

Can you try setting the direct debit to a lower figure, via the octopus app/website, to reduce the credit a bit each month? 

Yes if you have enough credit 

angeljs

I'm so sorry for not getting back, I received no notification of any replies. They said they needed to update my account as there was something wrong with the readings, even though I have a smart meter. 

Last week, after I badgered them again, they said I had over £900 credit and could have a refund of over £700.

Now it's changed again with only £600, and still no sign of a refund.

At one point my account showed over £1200 credit, I'm very confused.

My normal direct debit is £199 per month. 

MikeJXE

Out of curiosity I have just logged in to my account at Octopus 

Clicked the refund button and it told me I had to leave £113 in the account

 I could be refunded the rest so I could take £280 paid within 15 days  if I wanted but any more than that I would need to email them 

I left it as it is for another couple of months 

You could try that 

QrizB

angeljs said:

I'm so sorry for not getting back, I received no notification of any replies. ...
My normal direct debit is £199 per month. 

If you're still unable to get a refund, can you go into your account and reduce your DD to eg. £50?

This should reduce your credit balance by £150 a month.