AO delivery experiences - rough or careful

abc987

Evening All.
Just wondering if you have had a washing-machine/fridge size item delivered by AO (or their agents) and what their delivery people are like.
Do their delivery people handle the goods carefully, or are they rough with the items?

Thanks

swingaloo

I had a washing machine delivered from AO and they also took away my old one as a thank you for ordering from them (1st time order). There were 3 guys, they were polite and careful. They unpacked and checked the machine before leaving. They were brilliant at calling when on route as well. No complaints from me.

oldernonethewiser

My sister had a tumble drier from them.  Guys arrived dumped it in her garage and left her to it.  No suggestion of them unboxing or removing the packaging or putting the drier in the utility room next to the garage.

mark_cycling00

Had a few deliveries from AO. 
A nice lady installed a dishwasher and took away the old one.
A guy installed a washing machine and removed the old one 
The tumble dryer I didn't pay for installation. They left it boxed and close to where I it was going to be used.

I think the installers work for lots of companies. 

If you're in a house and the appliance is going on the ground floor then it will probably be fine. For a 4floor apartment with no lift or parking then by then time then get it up all those steps they might be getting a bit rough with it. 

Everyone involved tries to force extra insurance on you. Just say no to them all

Tescodealqueen

There are a number of delivery options so you pick and pay if you want disconnection, connection, unboxing, recycling etc. I have had 5 large appliances from Ao with various options and each time the delivery team have been careful, professional and efficient. If you think you may need more than a single purchase in a year their 5star membership is good value. Hoping that I need no more replacement appliances for a while I have just easily cancelled the membership renewal

Cloth_of_Gold

I ordered a flat screen TV from them and it was delivered without any problems. I ordered a washing machine (including the disconnection and connection service) from them for a friend and it was also fine. They even put a load on to test it was working properly. The two items were delivered to two completely different parts of the country.

abc987

I've never purchased anything from AO. I was just wondering if they are like Currys.

FlimFlam01

Never had any problems with the delivery, always carried out to the options selected when ordering.  They do like to phone you the day after you order to try and flog you their warranty though.

Jaybee_16

They only deliver and instal to floor level. 
Bought a washing machine from AO and paid for installation, two men delivered and set up fine.
Was going to order a tumble dryer to go on a shelf above the washing machine, but AO would only deliver to the property and unpack on the floor but not lift onto the shelf.
Bought at a local independent and not a problem. Since then I've shopped at independents who quite happily price match so it's no more expensive than AO/Currys.

Penguin_

I have bought a fridge-freezer, washing machine & tumble drier from them (not all at once). 

Each time they put the item where I asked them to, unpackaged & set up.

They're great to be fair.

ChooseLife

I've bought a couple of items from AO and never had any issues.  Always delivered on time, nice delivery men who handled items with care, and items brought into house and placed where I wanted them.  Like others have said, you choose the delivery/installation options at checkout on placing your order.