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Post office growth bond

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  • 35har1old
    35har1old Posts: 1,921 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Section62 said:
    Stubod said:
    Would not touch any Post Office accounts with a barge pole, (nothing to do with the current scandal, although I guess that helps), just that their savings accounts are outsourced (Bank of Ireland??), who are largely incompetent and have zero customer care skills and you may find ytou can't access your account at some point....once bitten...
    Completely agree.  One of my online savers was apparently still trying to take a direct debit from my current account a year after they stopped the direct debit option.  I gave up trying to get them to put a stop to it.

    I thought their customer service was what Pompeydave1967 was referring to when they said "Absolute disgrace what they have done".  Then it clicked.
    The direct debit options was likely only removed for new accounts and you could not make changes to the remaining  accounts 
    I have accounts 
     with other societies who stopped using direct debits for new accounts years ago but they still collect them even after bank account switches

  • Section62
    Section62 Posts: 9,812 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    35har1old said:
    Section62 said:
    Stubod said:
    Would not touch any Post Office accounts with a barge pole, (nothing to do with the current scandal, although I guess that helps), just that their savings accounts are outsourced (Bank of Ireland??), who are largely incompetent and have zero customer care skills and you may find ytou can't access your account at some point....once bitten...
    Completely agree.  One of my online savers was apparently still trying to take a direct debit from my current account a year after they stopped the direct debit option.  I gave up trying to get them to put a stop to it.

    I thought their customer service was what Pompeydave1967 was referring to when they said "Absolute disgrace what they have done".  Then it clicked.
    The direct debit options was likely only removed for new accounts and you could not make changes to the remaining  accounts 

    No, they changed the T&C's for all accounts and stopped the funding of the online saver by direct debit, even existing ones (it was a hot topic here at the time).

    One of mine continued to show attempts at collecting the DD even though this wasn't suposed to happen.  The best idea the PO savings customer services people could come up with was closing the account and opening a new one.  If their (contracted) IT is so flaky they cannot stop it trying to collect a DD that it shouldn't be then I wonder what else is wrong with their systems (in addition to all the issues other forum members have raised in the past).

    Any half-decent bank would be able to fix this kind of issue without the 'nuclear' option of closing the account.
  • Barkin
    Barkin Posts: 769 Forumite
    500 Posts Second Anniversary Name Dropper
    35har1old said:
    Barkin said:
    The Post Office don't deliver parcels. 
    Thet do deliver items sent by Amazon and if it is not possible to deliver due to size you have to go to the post office to pick it up.
    Royal Mail may have serperated but there is still some association as they use post office buildings and car parks
    😂.            
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