what options for potentially unrepairable car still under manufacturers warranty?
Long story short (which I'll happily expand upon if needed) - Bought a second hand car from a main dealer (dealership under the same brand as the car). Car still well inside manufacturer warranty. Car bought on a PCP finance deal 4.6% Apr.
There is a known faulty part on this particular car for which there is a worldwide recall. The recall was issued on Dec 16th (ish) - however the actual recall in this country is currently on hold, with a potential target date for cars being June 24. This is due to lack of parts as the recall is happening in ernest in other parts of the world plus difficulties in getting those parts into this country. (I've been told this is due to containing Russian parts - although I'm led to believe this isn't strictly true)
My car, although would be due it's change under the recall - actually failed over Xmas - making it un-driveable. Therefore I'm waiting on parts for a repair not the recall.
Before the recall was issued for the cars, others had failed and been repaired previously, therefore I know that those parts do get into this country before this recall seemed to put a hold on all of that.
Having had to fight my local dealer tooth and nail to even attempt to order the parts - I've been told by the main Cust Relations for the brand, that there is this delay on parts.
Considering I only bought the car in June last year, and it failed on Boxing Day - to then be expected to wait until June this year for a repair seems unreasonable to me.
My question is - how long is a 'reasonable' if there is such a thing that I am expected to wait for a repair? I understand the law regarding rejecting a car and giving the garage a chance to repair it once - but I'm stuck before that point.
I love the car and would love to have it back fixed and to be fair, the brand have provided me with a rental, but it cannot be reasonable to paying the finance on a car I cannot drive - can it?
Can anyone advise on what options I have? and what should I be expected to 'put up with' etc?
Many thanks for any replies!
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