Secondhand Car issues

Alderbank

 I fear you're being too optimistic.

I agree.

A key point is that the dealer is offering a full refund. Neither the courts nor the finance company will intervene to give you more than that. There is no obligation in law for anybody to search and find you a better deal from someone else.

born_again

Snowflake101 said:

We have taken legal advice from CAB/trading standards and apparently we should have gone straight to the finance company as it's their responsibility. They will still have to sort the issue out so we have started that process with them. 

I never knew that if you buy a car on straight forward finance they are responsible for sorting any issues with the car so that's something for people to be aware of if they didn't already know. Fingers crossed this gets sorted asap.

I hope you told CAB this..

They did offer to take the car back and give a full refund but we could not accept this because we can only drive an automatic and need a 7 seater and they are rarer than hen’s teeth

As finance co will reject as a full refund was offered, which is as per consumer rights.
The fact that they are hard to find is, I'm afraid not their issue.