MotoG32 hotspot no longer works

nottsphil

My old phone and laptop each received the signal successfully but now when I tap the 'hotspot off' icon it just flashes 'hotspot on' for a fraction of a second and then nothing. A long press brings up this, which is always off. When I move the slider on and navigate back, 

that 'hotspot off' icon is as it was when I first started. I did make a 20 second screen video of under 5MB but can't see any way of posting it 

PHK

I have a Moto G32 on the latest software T2SNS33.73-22-3-2

The hotspot works. 

I would check you are on the latest software. If you are then let me know what else you've done to try and solve the problem and I'll try to help. 

debitcardmayhem

Does your provider support tethering, they may have changed it, the tethering I mean.

nottsphil

PHK said:

I have a Moto G32 on the latest software T2SNS33.73-22-3-2

The hotspot works. 

I would check you are on the latest software. If you are then let me know what else you've done to try and solve the problem and I'll try to help. 

I'm on the same software as when the hotspot last worked (had it new less than a month ago). I've turned it off and on again, including restarts. I've also posted the problem on an internet forum (this one) 🤗 
I've jumped from Android 7 to 12 and I'm completely stumped as to why there is no file folder. If it's hidden somewhere, it doesn't come up on the 'search apps' box. Only my pics and videos are accessible (via Google Images).

nottsphil

debitcardmayhem said:

Does your provider support tethering, they may have changed it, the tethering I mean.

Yes, it's iD Mobile so you can tether all 150GB (whilst in the U.K.) 

flaneurs_lobster

nottsphil said:

PHK said:

I have a Moto G32 on the latest software T2SNS33.73-22-3-2

The hotspot works. 

I would check you are on the latest software. If you are then let me know what else you've done to try and solve the problem and I'll try to help. 

I'm on the same software as when the hotspot last worked (had it new less than a month ago). I've turned it off and on again, including restarts. I've also posted the problem on an internet forum (this one) 🤗 
I've jumped from Android 7 to 12 and I'm completely stumped as to why there is no file folder. If it's hidden somewhere, it doesn't come up on the 'search apps' box. Only my pics and videos are accessible (via Google Images).

Have you tried resetting comms?
Go to Settings > System > Advanced > Reset. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS
and start again.

RE "no file folder"? Do you mean that you can't find a Files app? Just download 'Files by Google' from the Play Store.

Neil49

I'm on a Samsung phone so it could be different, however, Files is called My Files (so is alphabetically listed under M).

flaneurs_lobster

Neil49 said:

I'm on a Samsung phone so it could be different, however, Files is called My Files (so is alphabetically listed under M).

My Files is a Samsung app, available via Google Play. IMO it's better than the Google version but that's down to how you use the thing.

debitcardmayhem

Does the phone work as a hot spot using your home WiFi at all, just trying to narrow things down.

PHK

nottsphil said:

PHK said:

I have a Moto G32 on the latest software T2SNS33.73-22-3-2

The hotspot works. 

I would check you are on the latest software. If you are then let me know what else you've done to try and solve the problem and I'll try to help. 

I'm on the same software as when the hotspot last worked (had it new less than a month ago). I've turned it off and on again, including restarts. I've also posted the problem on an internet forum (this one) 🤗 
I've jumped from Android 7 to 12 and I'm completely stumped as to why there is no file folder. If it's hidden somewhere, it doesn't come up on the 'search apps' box. Only my pics and videos are accessible (via Google Images).

You are not on the latest software. So the first thing to do is a software update. 

The Files app is nothing to do with a hotspot  though. 

nottsphil

flaneurs_lobster said:

nottsphil said:

PHK said:

I have a Moto G32 on the latest software T2SNS33.73-22-3-2

The hotspot works. 

I would check you are on the latest software. If you are then let me know what else you've done to try and solve the problem and I'll try to help. 

I'm on the same software as when the hotspot last worked (had it new less than a month ago). I've turned it off and on again, including restarts. I've also posted the problem on an internet forum (this one) 🤗 
I've jumped from Android 7 to 12 and I'm completely stumped as to why there is no file folder. If it's hidden somewhere, it doesn't come up on the 'search apps' box. Only my pics and videos are accessible (via Google Images).

RE "no file folder"? Do you mean that you can't find a Files app? Just download 'Files by Google' from the Play Store.

Sure I can download a 3rd party app but why should I have to? To be able to easily retrieve a file you have downloaded has been a pretty basic computer requirement for decades.