Unable to view my Barclaycard in the app

whitesam81

I've been facing an issue for quite a while where my Barclaycard credit card isn't showing up in the app. This is more of an issue now as I'd like to switch over to a different card, but based on chats with their support team, this is only possible via the app - which I'm unable to do because of this issue.

Is anyone else facing this issue, or has anyone else previously faced and fixed this issue?

Any help is appreciated.

northwalesd

I had issues with the Android Barclaycard app when I opened a Barclays current account. I got round that by deleting all information (so both cache and data), logged into the app successfully once I'd done that. To be honest, I didn't find the Barclaycard app all that bad, the Barclays app, in my experience, is much worse.

You don't say which of the apps you're using (if I had to guess, it would be teh Barlaycard app) or if you have a Barclays current account alongside the credit card.

gd55

The Barclays app is terrible, my Barclaycard account is always disappearing off there. I spoke to support and they said it's a known issue but no timescale on a fix.

safe_hands2

I've got the same issue, for about 2 months now. I contacted support about 3 weeks ago and after uninstalling the app and re-registering twice (not sure why they thought a second go would fix it!) they raised an incident for the tech team. No progress since, I plan to chase it tomorrow.

safe_hands2

By the way, it's Barclaycard app on Android for me.

Nasqueron

I had Barclaycard app on android fine for years, when I did a switch to Barclays, they migrated it to the Barclays app and it works fine there too

Martico

Me too - for a month or more now my Barclaycard fails to show in the Barclays (banking) app more often than not. A couple of times after checking transactions and balance on the card through the internet, it's suddenly reappeared on the app, but has then gone dark again. 

safe_hands2

I've just spoken to Barclaycard. It's a known problem apparently that's been going on for a few months, and they're working on it.

JadedAngel88

I haven't had any statements on the Barclaycard app since June or for a different Barclaycard that I got recently. 

They told me it was a problem with my name, that I have two different names on Barclays. I knew that was a load of horse manure. If only they had just said we have an issue with the app. 

safe_hands2

That doesn't sound like the same problem. Everything else works perfectly in the app for me, I just can't see the card. I suggested when there are known errors like this affecting many people that it would be a good idea to put a message into the app to let people know.

Nasqueron

safe_hands2 said:

That doesn't sound like the same problem. Everything else works perfectly in the app for me, I just can't see the card. I suggested when there are known errors like this affecting many people that it would be a good idea to put a message into the app to let people know.

The probable reason for not doing it is that if only the people who need a feature know it's not working, it'll be a lot less of an problem for them to deal with. If you tell everyone in a message, I guarantee thousands would then ring Barclays about it and start causing a fuss about a feature they didn't know they had