Can I Return An Air Fryer That is Damaged
I was given a Russell Hobbs 27290 Snappi 8.5L as a Christmas Present. It was bought in my local hardware store and lifted a few days before Christmas . It was bought on cash paid over a number of weeks.
The left crisping tray won't fit as per the instructions to; fit the front edge of the crisping tray under the curved projections leaving it that if you tip food out the crisper tray also tips out, which I think could be a safety hazard. In addition there is a bow in the left hand basket meaning it doesn't fit properly either.
The present was bought in a local shop but I have no receipt. That said the retailer does stand over his goods. He tells his customer hold on to you box I'll consider that a receipt!
So what I'm trying to figure is; where do I stand, it has only been out of the shop from about a week before Christmas, it has been used a few times before the faults were discovered Can I ask for money back or can they insist on supplying new parts? Personally I'd be more than happy to do an exchange, in addition the one I'd be looking at would be more expensive but a different brand.
So what are my options, my remedy's?
As always thanks for you advice.
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