Can I Return An Air Fryer That is Damaged

kah22 Posts: 1,825
First Post Name Dropper First Anniversary I've been Money Tipped!
edited 3 January at 9:46PM in Consumer rights

 I was given a Russell Hobbs 27290 Snappi 8.5L as a Christmas Present. It was bought in my local hardware store and lifted a few days before Christmas .  It was bought on cash paid over a number of weeks.

The left crisping tray won't fit as per the instructions to; fit the front edge of the crisping tray under the curved projections leaving it that if you tip food out the crisper tray also tips out, which I think could be a safety hazard.  In addition there is a bow in the left hand basket meaning it doesn't fit properly either.

The present was bought in a local shop but I have no receipt.  That said the retailer does stand over his goods. He tells his customer hold on to you box I'll consider that a receipt!

So what I'm trying to figure is; where do I stand, it has only been out of the shop from about a week before  Christmas, it has been used a few times before the faults were discovered Can I ask for money back or can they insist on supplying new parts? Personally I'd be more than happy to do an exchange, in addition the  one I'd be looking at would be more expensive but a different brand.

So what are my options, my remedy's?

As always thanks for you advice.


  • user1977
    user1977 Posts: 13,270
    First Anniversary First Post Name Dropper Combo Breaker
    You don't have any rights - the person who bought it does though.
  • Alderbank
    Alderbank Posts: 2,675
    First Anniversary First Post Name Dropper
    edited 3 January at 10:58PM
    Most of the complaints here are about the faceless, accountant-driven big box shifters like Currys.

    You have an advantage here which many posters can only look back to nostalgically. Your gift was bought from a small shop where the proprietor understands the goods he sells and cares about his customers.
    Take it back to him and explain like you have explained to us. I suspect he will not be over bothered about the Consumer Rights Act 2015 but will examine the air fryer and sort out what the problem is while you wait. It also sounds like if you want to exchange it for a higher spec one he will do that as well without too much paperwork.

    What many posters here actually yearn for is personal, good old-fashioned customer service.
  • kah22
    kah22 Posts: 1,825
    First Post Name Dropper First Anniversary I've been Money Tipped!
    edited 4 January at 4:21PM
    An update. 
    Visited the store today and showed the retailer the problem. He went up stairs and returned down with two new plates. Problem solved.  
    My friend may have paid a few pound more but problem solved in less than 15 minutes. No quibble, no receipt,  o guarantee, 😎
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,755
    First Anniversary First Post Name Dropper
    Excellent.  Such is the value of a good, smaller retailer who relies upon word of mouth for business.  Make sure you spread the word!
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