How do you use Clubcard at Tesco Pay-at-pump?

bigpat
bigpat Posts: 328
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Sorry if this is a daft question, but at what point in the process do you scan your card?

My local Tesco has no kiosk, just 6 pay-at-pump terminals and I never any clubcard points from there, although my card works fine in the supermarket itself.

When I use a self-checkout in-store, I scan each item, then scan my clubcard and finally tap my payment card. But in the pump, you have to put your payment card in first. Does that make a difference?

I'm sure I've tried it both ways multiple times, i.e.
  • Payment card  > scan clubcard (nothing happens) > fill up
  • Payment card  > fill up > scan clubcard (nothing happens)
What am I doing wrong? My clubcard is the small one on my keyring with a QR code. As I've said, it works fine in the main supermarket. But I can't get it to work on the pumps. I've tried a few different ones too and Ii even tried one in another part of the country before Christmas. No luck there either.
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  • XzavierWalnut
    XzavierWalnut Posts: 79
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    I have a Tesco credit card which is also my clubcard, it asks for the clubcard first. Sometimes those scanners are difficult to use.
  • QrizB
    QrizB Posts: 13,640
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    I have a Tesco credit card which is also my clubcard, it asks for the clubcard first.
    Yes, all the Tesco pay-at-pump machines I've used have wanted your Clubcard first, before you insert your credit card.
    I agree that the barcode scanners can be temperamental.

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  • Brie
    Brie Posts: 9,272
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    Apparently older clubcards don't work with the barcode scanners.  So you have to insert it like you do with a credit card.
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • bigpat
    bigpat Posts: 328
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    I have a Tesco credit card which is also my clubcard, it asks for the clubcard first. Sometimes those scanners are difficult to use.
    Do you mean that it asks you for the clubcard separately, even though your credit card is your clubcard?
  • DE_612183
    DE_612183 Posts: 1,614
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    bigpat said:
    I have a Tesco credit card which is also my clubcard, it asks for the clubcard first. Sometimes those scanners are difficult to use.
    Do you mean that it asks you for the clubcard separately, even though your credit card is your clubcard?
    Yes, thats what my tesco does.

    If it doesn't ask for the clubcard perhaps the software on the pumps needs to be fixed.
  • bigpat
    bigpat Posts: 328
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    Brie said:
    Apparently older clubcards don't work with the barcode scanners.  So you have to insert it like you do with a credit card.
    Do you mean the scanners on the pumps aren't the same as the ones in the shop? My card works fine in the shop, so I don't think it can be a problem with the card itself.

    So either the pumps are faulty (but they can't all be faulty) or there's some knack to using them that I haven't worked out yet.
  • Lomast
    Lomast Posts: 842
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    You have to scan club card first then insert payment card
  • bigpat
    bigpat Posts: 328
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    Lomast said:
    You have to scan club card first then insert payment card
    Thanks, I'll try it that way this evening.

    As far as I know the machine says to put your payment card in first, so I didn't think it would do anything before that, but I'll give it a go.
  • facade
    facade Posts: 6,901
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    The ones at my tesco ask for the clubcard first- I press it on the screen.

    Hardly worth it for the points though, they were only doing 1 point for 2 litres last time I checked.

    Still, each point is a penny I suppose...

    I ping mine as it is more proof that I bought my fuel from there if there is a repeat of the 2007 debacle.
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • EnPointe
    EnPointe Posts: 250
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    edited 3 January at 6:51PM
    bigpat said:
    Sorry if this is a daft question, but at what point in the process do you scan your card?

    My local Tesco has no kiosk, just 6 pay-at-pump terminals and I never any clubcard points from there, although my card works fine in the supermarket itself.

    When I use a self-checkout in-store, I scan each item, then scan my clubcard and finally tap my payment card. But in the pump, you have to put your payment card in first. Does that make a difference?

    I'm sure I've tried it both ways multiple times, i.e.
    • Payment card  > scan clubcard (nothing happens) > fill up
    • Payment card  > fill up > scan clubcard (nothing happens)
    What am I doing wrong? My clubcard is the small one on my keyring with a QR code. As I've said, it works fine in the main supermarket. But I can't get it to work on the pumps. I've tried a few different ones too and Ii even tried one in another part of the country before Christmas. No luck there either.
    swipe clubcard  / some have a prox scanner for the clubcard  even if they  can't do tap and pay / scan clubcard  2d  barcode   it will tell you clubcard accepted  > insert payment card and  enter pin  > fill up 

     these instructions are on the pump  ona decal and  show on the screen on the pump 
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