Deleted Thread

RefluentBeans

ArbitraryRandom said:

Money_Grabber13579 said:

ArbitraryRandom said:

RefluentBeans said:

IrishRose12 said:

Contact Amazon live chat and see what they say.  You shouldn't have to return to another country if you bought from Amazon UK

The seller is ZHONGYIFEIRF LTD which does have a UK registered address in Bootle, which looks like a warehouse. The business is less than 12 months old, and looks very drop shipping like. 

Given it's a UK registered business, the relevant laws are the Consumer Rights Act (fit for purpose, quality, return rights etc), and the Consumer Contracts Regulations (which requires the trader to make available their geographical address and, if different, the geographical address of their place of business before purchase - so they would have to have provided the Chinese address somewhere to require you to send returns there). 

I would suggest it's worth contacting Amazon customer service highlighting the regs/the fact the Chinese address wasn't provided at point of sale and asking them to require the seller to issue a refund on proof or return to the UK address... 

I’d be very surprised if the occupier of that address has anything to do with this company.  It is increasing common for someone in China to set up a UK company and pick a UK address at random for its registered office - could even be someone’s house. As such, even if you do send it to this address, it’s unlikely that you will get a refund from the seller. Unfortunately, this means that there is no chance of enforcing anything, unless Amazon step in directly and refund it.

Under the A-Z guarantee, if you can prove the return to an address Amazon will accept then Amazon will guarantee the refund (if/how they get the money back from the sellers no idea). 

If they can get Amazon to agree then I'd say it's not the OP's problem if that address is actually legit or not - it's the registered address of the UK registered business and the only one provided at point of sale - just need to make sure you get Amazon to agree before actually sending anything and to use a tracked service. 

I agree - it’s going to be better if the OP starts the communication with Amazon sooner rather than later. I assume that Amazon processes the payments themselves and thus can do what PayPal does/did for eBay sellers - keep the money in limbo for a certain amount of time to allow for customers to make a claim. If Amazon haven’t released the money yet, it makes it far easier for them to just give the money back (but I also guess Amazon is big enough they can just apply a charge to the sellers Amazon account and then claw back the money on the next purchases). But I would certainly start this process sooner rather than later - if it is a drop shipper then once the ship starts to sink then the rats will leave, and if Amazon cant claw the money back somehow it can make it harder.