Vodafone disconnection question

iniltous

Although  it’s not only Vodafone that do this , it does seem wrong that they can implement something that you have to actively opt out of , rather than opt in to , and if the opt out process wasn’t followed they don’t have a ‘failsafe’ method to ensure the old existing service isn’t removed unless the new service has been successfully provided, it’s astonishing that the OP is being ‘blamed’ instead of VF 

QrizB

iniltous said:

..., it’s astonishing that the OP is being ‘blamed’ instead of VF 

From what the OP has posted, they made no efforts to contact Vodafone until after their copper line had been disconnected. In these circumstances it seems quite reasonable to lay the blame at the OP's door.

iniltous

So as stated , what if the OP was in hospital, or on holiday ? , in those circumstances would it still be the consumers ‘fault’ for not responding to something that effectively stated we are going to do this , and it’s irreversible unless you tell us not to do it using the method we dictate and to the timescale we impose .
Any argument that the  OP wasn’t on holiday or wasn’t in hospital so is irrelevant misses the point , Vodafone had no idea if they were or were not , and should take things like that into consideration.

FYI , if I were in the same situation I would have contacted them by the method they insist on , simply because I know what half ar*sed systems and procedures these companies use , it’s much easier to simply comply, but the consumer shouldn’t have to jump through hoops , it should be ‘do you want this , contact us if you do ‘ and not  ‘you are getting this unless you tell us you don’t want it , and do so in the way we demand ‘