Samsung Washing Machine

Bought washing machine in March 2022 with five year warranty from Samsung online site.

A year later, March 2023 there was tear on the seal which caused washing machine to leak water. Samsung told me it's not part of warranty, so I paid over £100 to replace the seal.

8 months later and the seal has gone again and Samsung wants me to pay another £100 plus to get get it repaired and I've refused this time, there is 18 pages of complaints on their forum with customers with similar problems and I've used washing machines for 25 years without this issue. 

Samsung have basically told me either pay up to get repaired or look for alternatives. 

My question is it worth fighting my case to force refund or at least for Samsung to repair it or should I pay up to repair it or buy new machine. 


Comments

  • jojaca said:
    Bought washing machine in March 2022 with five year warranty from Samsung online site.

    A year later, March 2023 there was tear on the seal which caused washing machine to leak water. Samsung told me it's not part of warranty, so I paid over £100 to replace the seal.

    8 months later and the seal has gone again and Samsung wants me to pay another £100 plus to get get it repaired and I've refused this time, there is 18 pages of complaints on their forum with customers with similar problems and I've used washing machines for 25 years without this issue. 

    Samsung have basically told me either pay up to get repaired or look for alternatives. 

    My question is it worth fighting my case to force refund or at least for Samsung to repair it or should I pay up to repair it or buy new machine. 


    If there are (hundreds?) of similar situations with the same part then it suggests an inherent design or manufacturing fault.  If you want to pursue it, get a local white goods repair person to inspect it and give their verdict in writing.  If they think it's an inherent problem, take that to Samsung (I assume they are the retailer, judging from your wording) and ask for a remedy under your consumer rights, not your warranty.  They should repair, replace the machine or partially refund you, plus reimburse the inspection cost.  You could back that with a small claims threat if needs be.
  • nilequeen
    nilequeen Posts: 149
    First Anniversary Name Dropper First Post Combo Breaker
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    edited 15 February at 3:17PM
    There is a pattern with Samsung,  shambolic products and even worse service. 
    I have had a number of issues with my inherently faulty washer dryer, I was even promised a replacement, by an unscrupulous individual at HQ, K she has now denied it and stated she stated if it was same fault, no such condition was mentioned at the time.. 
    The latest fault reported and after dozens of emails back and forth, engineer came out and guessed instead of actual  diagnosis,about numerous issues with its performance, declared a fault and offered repair, but has reported  dishonestly to them no fault found ,despite giving me report stating otherwise.
    He has lied ,after helping himself to repair fee. Complained about this for weeks but K has stopped responding as warranty is approaching end so she’s biding time. Unscrupulous company
    warned them legal action will follow if no resolution is offered.
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