Unlocking deceased parents iPhone

longwalks1
longwalks1 Posts: 3,702
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I’m currently helping my step son deal with the loss of his father, who passed this morning.  Is there any way of getting dads iPhone unlocked so can access his contacts, work details etc.

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  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,913
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    edited 27 December 2023 at 3:50PM
    It'll need to be reset. 

    https://support.apple.com/en-gb/HT204306

    He'll need access to a backup (if his father backed up the phone), which probably isn't any more likely than knowing his passcode.
  • MikeJXE
    MikeJXE Posts: 3,032
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    If you can't get into the iPhone the only route is Apple

    I had this problem with my brother in-laws, I phoned Apple through Apple support online.  luckily I had a rough idea of his Apple ID but what complicated matters my brother in law had a new credit card and had not registered it with Apple, his old card that was registered had been destroyed so we didn't know the number. 

    Go on line and contact Apple support and you could be lucky 
  • PHK
    PHK Posts: 1,143
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    Unless the iPhone owner set up a digital heir or legacy contact then the only way would give access to the phone but wipe data. 

    You'd need to speak to Apple. 

    I am sorry for your loss 
  • Bradden
    Bradden Posts: 1,056
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    PHK said:
    Unless the iPhone owner set up a digital heir or legacy contact then the only way would give access to the phone but wipe data. 

    You'd need to speak to Apple. 

    I am sorry for your loss 
    Thanks for that ... I knew Facebook offered legacy contacts but not Apple. 
  • d123
    d123 Posts: 8,620
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    edited 29 December 2023 at 11:15AM
    Apple will unlock the device, but without prior consent or a court order it will involve wiping the data as part of the process.

    How to request access to a deceased family member’s Apple account

    https://support.apple.com/en-gb/102431
    ====
  • longwalks1
    longwalks1 Posts: 3,702
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    Thanks everyone, it was purely to contact all his friends who the son doesnt know, but a trip to his work and clubs he attended has soon got word around of the funeral date etc.  Thanks all for your help anyway
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