Compensation for boiler not being fixed

silvercar

LelleUK said:

They have the part, they told me on the 13th when I called. This could have been resolved by now. It says that in the post. 

I didn’t understand them claiming to have the part, but it’s an availability issue. Was the availability issue in collecting the part from a central location, it being delivered or having someone able to fit it?

dannim12345

Put in an official complaint (the process will be on their website).  Where I used to work there was a guide to how much you could offer.  But you could always say I would like compensation but not say an amount and see what is offered? 

LelleUK

silvercar said:

LelleUK said:

They have the part, they told me on the 13th when I called. This could have been resolved by now. It says that in the post. 

I didn’t understand them claiming to have the part, but it’s an availability issue. Was the availability issue in collecting the part from a central location, it being delivered or having someone able to fit it?

They made it sound like they had the part but no spaces available for someone to come fit it.

LelleUK

dannim12345 said:

Put in an official complaint (the process will be on their website).  Where I used to work there was a guide to how much you could offer.  But you could always say I would like compensation but not say an amount and see what is offered? 

Thanks, i'll try that. 

MultiFuelBurner

To get things done you have to kick up a fuss. Tell them you are contacting your local councillor and local press as this is completely unacceptable.