Poor quality Samsung combi oven

neilied

End of March I purchased a Samsung Microwave combination oven. It has had pretty light use as microwave or combi. I noted that sometimes a lot of steam remains in the oven. Today I noticed some rubbing damage to the enamel coating in the microwave and also that the seam along the front is already showing signs of rusting. 

I contacted Samsung as it’s within its 12 month and 3 year warranty but to my surprise they are standing firm that this issue isn’t covered and they wish to charge me for an engineer to attend.

i have raised this as a complaint as it’s a £200 oven. And less than 9 months old but they appear to stand firm on the issue.

can I ask how I could proceed. I don’t think it’s safe to continue using as the microwave is reacting to the damaged surface but feel very aggrieved that  I have to pay to repair a premium product.

thanks

zoob

Is it a built in microwave oven or freestanding on the worktop? 

born_again

We have a Panasonic combi microwave. It steams up a lot, just leave the door open to let it out when cooked.

TBH, hot food & cold metal is going to give that result.

mikb

born_again said:

We have a Panasonic combi microwave. It steams up a lot, just leave the door open to let it out when cooked.

TBH, hot food & cold metal is going to give that result.

Only on substandard metalwork/paintwork, in my view. Which is what the OP seems to have

Funny how my built-like-tank no-name 1980's microwave never had any signs of rust, bubbling paint etc. When it sadly expired a couple of years ago, the replacement has exactly what the OP describes, rust under the paint causing paint to bubble and lift. As it was an approx 50 quid special off eBay, I suppose I can expect that. I consider it safe to use, if cosmetically challenged, and scraped the loose paint/rust away and re-painted with a rust-stabilizing paint, then overcoated with white enamel. Easier than trying to deal with a warranty/consumer rights claim.

Same applies to appliances from the 1960/70s. Solid metal. Dipped in enamelled and vitreous coatings. Almost indestructable.

A lot of stuff now is made from stuff that is barely fit to make "tin cans" out of, is painted with the minimum coating to make it look good, and shipped out the door. Even expensive brands cut corners on that stuff.

Cloth_of_Gold

mikb said:

born_again said:

We have a Panasonic combi microwave. It steams up a lot, just leave the door open to let it out when cooked.

TBH, hot food & cold metal is going to give that result.

Only on substandard metalwork/paintwork, in my view. Which is what the OP seems to have

Funny how my built-like-tank no-name 1980's microwave never had any signs of rust, bubbling paint etc. When it sadly expired a couple of years ago, the replacement has exactly what the OP describes, rust under the paint causing paint to bubble and lift. As it was an approx 50 quid special off eBay, I suppose I can expect that. I consider it safe to use, if cosmetically challenged, and scraped the loose paint/rust away and re-painted with a rust-stabilizing paint, then overcoated with white enamel. Easier than trying to deal with a warranty/consumer rights claim.

Same applies to appliances from the 1960/70s. Solid metal. Dipped in enamelled and vitreous coatings. Almost indestructable.

A lot of stuff now is made from stuff that is barely fit to make "tin cans" out of, is painted with the minimum coating to make it look good, and shipped out the door. Even expensive brands cut corners on that stuff.

In the 1950s my parents bought a twin tub and a fridge, both covered in thick, cream enamel. 20 years later both were still functioning perfectly and complete rust free. They replaced them only because they looked old-fashioned and labour-saving automatic washing machines had come in by then. The new washing machine started rusting within a year and my father had to fit a sheet of stainless steel on one side.

 A 1960s Pifco hair dryer was still going strong when my mother died in 2004 (my father replaced the fabric-covered cord at some point, but no other repairs were necessary). I wonder how many of today’s hairdryers would still be working after 40 years. 

mcplumb

Cloth_of_Gold said:

mikb said:

born_again said:

We have a Panasonic combi microwave. It steams up a lot, just leave the door open to let it out when cooked.

TBH, hot food & cold metal is going to give that result.

Only on substandard metalwork/paintwork, in my view. Which is what the OP seems to have

Funny how my built-like-tank no-name 1980's microwave never had any signs of rust, bubbling paint etc. When it sadly expired a couple of years ago, the replacement has exactly what the OP describes, rust under the paint causing paint to bubble and lift. As it was an approx 50 quid special off eBay, I suppose I can expect that. I consider it safe to use, if cosmetically challenged, and scraped the loose paint/rust away and re-painted with a rust-stabilizing paint, then overcoated with white enamel. Easier than trying to deal with a warranty/consumer rights claim.

Same applies to appliances from the 1960/70s. Solid metal. Dipped in enamelled and vitreous coatings. Almost indestructable.

A lot of stuff now is made from stuff that is barely fit to make "tin cans" out of, is painted with the minimum coating to make it look good, and shipped out the door. Even expensive brands cut corners on that stuff.

In the 1950s my parents bought a twin tub and a fridge, both covered in thick, cream enamel. 20 years later both were still functioning perfectly and complete rust free. They replaced them only because they looked old-fashioned and labour-saving automatic washing machines had come in by then. The new washing machine started rusting within a year and my father had to fit a sheet of stainless steel on one side.

 A 1960s Pifco hair dryer was still going strong when my mother died in 2004 (my father replaced the fabric-covered cord at some point, but no other repairs were necessary). I wonder how many of today’s hairdryers would still be working after 40 years. 

Yep, far better products.

However, relative to income very expensive products. A months wage etc.. 

neilied

zoob said:

Is it a built in microwave oven or freestanding on the worktop? 

Free standing. Something has been rubbing the enamel coating which has left exposed metal inside. The build up of steam looks to have also corroded the join on the front lip.

PHK

OP, ignoring the enamel side track. Unless you purchased the microwave from Samsung you should have contacted the retailer. As you've approached Samsung this could hinder your case with the retailer (see below)

If you did purchase it from Samsung then you shoul approach it from consumer rights angle not warranty because the warranty can have any terms they like. 

As this is the consumer rights section, as its more than six months since purchase the onus is on you to prove that its inherently faulty and not misused. (That's not an allegation just a statement of what you need to do)

As you've contacted the  manufacturer and they seem to be saying "not a fault" then you've got a hurdle to overcome. 

carly

I have found that Samsung have very little interest in customer satisfaction or service. I stopped buyng their products after a poor quality washing machine and tv. Retailer tried to help but in each case the problem was a poor design by Samsung 

neilied

Had a call from Samsung today. Warranty is for technical faults only. Mentioned the corrosion and they said not covered. Passed me to customer service and got a very patronising script reading chap who said the end of line is with him and he upholds the decision. I asked that on a consumer aspect I wish to complain and he responded with that will be fine but as he has made the decision any complain will be dealt with internally and I would not receive a response. SaidI would raise this further with retailer and was told that is fine but if it in turn comes back to the, they would not entertain any further communication regarding the closed matter. Wow. Polar opposite to my dealing with Shark a few weeks ago who video called to confirm issues with vacuum and sent 2 parts within 12 hours for me to change out myself. And still have a further 30 months warranty on the product.

neilied

PHK said:

OP, ignoring the enamel side track. Unless you purchased the microwave from Samsung you should have contacted the retailer. As you've approached Samsung this could hinder your case with the retailer (see below)

If you did purchase it from Samsung then you shoul approach it from consumer rights angle not warranty because the warranty can have any terms they like. 

As this is the consumer rights section, as its more than six months since purchase the onus is on you to prove that its inherently faulty and not misused. (That's not an allegation just a statement of what you need to do)

As you've contacted the  manufacturer and they seem to be saying "not a fault" then you've got a hurdle to overcome. 

Many thanks. Contacted them due to the warranty, but as per my earlier post regarding their lack of care and customer service, I guess I have lost this one but with sour taste have cancelled my washing machine purchase and dodged the replacement TV. I guess they wouldn’t care losing my few quid and negative social media comments but I’m steering clear of this shambles of a brand from now on. Panasonic tv, hoover washing machine and sage replacement combi on the list.