Be warned - Value Oils/Watson Fuels

roseview

Not sure what's going on with these companies but they are failing to deliver what they say they will. Value Oils has been pushing for pre-Xmas delivery of oil for over a month, so we placed an order 30th November with delivery by 18th Dec. No delivery has arrived and I've chased every day since, being told that it would be that day by 7pm. Eventually, I worked out that the supplier was Watson Fuels so phoned them direct yesterday. They apologised and promised it for today. Gues what, still not here so I've phoned again and been told thta it will now be next Thursday 28th!

Hopefully our supply will last until then. I told them that we are pensioners who will have no heating/cooking for Xmas if our tank runs out but made no difference.

Every number you ring for Watson Fuels takes you to the call centre so can't even speak to the local depot who are supposed to be delivering. We are going away in the New Year so need to make sure that our housesitter has fuel whilst we are gone.

Looking at Trustpilot reviews, we aren't the only ones in this situation either.

smallblueplanet

We ordered with Direct Oil - a trading name of Watson Fuels - and the delivery in early December didn't arrive. Contact could only be made via email, no answer on the phone number. But we did eventually get our delivery about 7 days late. The driver said he was from Southampton (for mid-Wiltshire) as the Chippenham depot were short of drivers.